Solutions Engineer; Post Sales

Why Mintlify?

We're on a mission to empower builders.

• Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Microsoft, Pay Pal, Spotify, Coinbase, X, and over 20% of the last YC batch.

• Small team, huge impact: We’re only 43 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.

• Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

• Lead high-volume migrations
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  Own 6+ migrations per week for SMB and Mid-Market customers, serving as the technical quarterback from kickoff through go-live (10-12 day cycles)

• Manage offshore migration team
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  Coordinate 60% of your time with our overseas vendor partners—assigning work, conducting quality reviews, and ensuring deliverables meet Mintlify standards

• Support strategic fast-growing accounts
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  Dedicate 40% of your time to high-potential logos via dedicated Slack channels—providing technical troubleshooting, triaging feature requests, and driving onboarding for expansion use cases

• Hands-on technical execution
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  Debug migration issues, write custom scripts, and build technical solutions when complexity requires direct engineering work

• Customer communication
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  Maintain proactive communication throughout migrations (30% of time), setting expectations, providing updates, and building confidence in the process

• Collaborate with engineering
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  Partner with product and engineering teams (10% of time) to prioritize and ship critical features or fixes that accelerate scaled customer success

• Build customer health infrastructure
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  Work with the Head of Post-Sales/CS to design and implement CRM tracking systems, customer health score models, and operational dashboards for the scaled segment

• Analyze and report on product metrics
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  Track adoption rates, feature usage, and migration metrics (completion rates, cycle time, CSAT) across your segment; surface insights to inform product and go-to-market strategy

• Create weekly feature communication
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  Build and own a scalable system for communicating new features and product improvements to scaled customers on a weekly basis

• Drive continuous improvement
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  Identify bottlenecks in scaled onboarding, build repeatable processes, and optimize workflows as customer volume grows

• Technical depth
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  Strong proficiency in web technologies (HTML, CSS, JavaScript, Git) with ability to write code, debug issues, and architect technical solutions independently

• High-volume execution
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  Track record of managing high-velocity technical implementations or onboarding programs in B2B SaaS; comfortable juggling 6+ concurrent projects

• Systems thinking
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  Experience building operational infrastructure—CRM workflows, health scoring models, customer communication systems—ideally from 0 to 1

• Data-driven mindset
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  Comfortable analyzing product usage data, building dashboards, and translating metrics into actionable insights

• Vendor and stakeholder management
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  Comfortable coordinating distributed teams, running structured QA processes, and holding partners accountable to SLAs

• Customer communication excellence
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  Can distill complex technical concepts for both technical and non-technical audiences; proactive and clear communicator across Slack, email, and video

• Bias toward action
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  Comfortable working in ambiguity, building processes from scratch, and solving novel problems without waiting for perfect instructions

• Bonus
  :
  Experience with documentation platforms (Docusaurus, Git Book, Read Me, etc.), MDX, or static site generators; familiarity with customer success tools like Salesforce, Vitally, or Churn Zero

• Competitive compensation and equity

• 20 days paid time off every year

• 401k or RRSP

• $420/mo. wellness stipend

• 100% coverage for Health, dental, vision

• Free Ubers to and from work

• Free lunch and dinners

• Annual team offsite (previously went to Alaska, Hawaii)