Service Delivery Support Technician

Job Description Key Responsibilities Hardware Screening & Deployment

• Identify and evaluate appropriate hardware models for store deployment.
• Collaborate with vendors on installation, staging, driver requirements, and rollout readiness.
• Partner with cross-functional teams to resolve issues before and during hardware rollouts.
• Document quality assurance processes and installation procedures.
• Monitor hardware returns from stores and work with OEMs to identify and resolve defects.

• Provide support and documentation for retail store technologies and devices, including POS, printers, digital displays, cameras, and overhead music systems.
• Respond to inquiries via phone and email within established Service Level Agreements (SLAs).
• Track, manage, and resolve cases using Service Now and NCR @YS Portal.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Experience supporting retail technologies such as POS systems, printers, digital signage, cameras, and in-store media systems.

Proven experience in:

• Hardware Screening
• Vendor Management
• Strategic Sourcing & Procurement
• Inventory Control & Management
• Budget Management (CAPEX & OPEX)

• Advanced Excel skills, including pivot tables, VLOOKUP, and macros.
• Experience or exposure to AI tools and automation initiatives is a plus.