Field Application Scientist - Clinical *PC

Position: Field Application Scientist - Clinical *PC 265
Your Role:

The Field Applications Scientist (FAS) is a key member of Miltenyi's Commercial Sales team, playing a central role in customer success across flow cytometry, imaging, and clinical cell and gene therapy manufacturing platforms. The FAS plays a key role in customer success by bridging pre-sales and post-sales activities across our clinical and research instrument portfolios. Additionally, the FAS contributes to product adoption by understanding their customer's workflows and recommending Miltenyi solutions when appropriate.

The FAS manages a diverse customer base within an assigned territory, collaborating closely with Sales, Technical Support, Product Management, and Service to ensure a seamless and high-quality customer experience. The role requires the ability to work effectively in a matrix organization with multiple teams supporting the same territory, while balancing independent responsibility and proactive problem-solving.

Essential Duties and Responsibilities:

Pre-sales support:

• Collaborate with sales team members (e.g., Technical Sales Representatives, Clinical Applications Managers, Spatial Biology Specialists) to understand customer requirements and design appropriate technical solutions.
• Perform onsite and virtual product demonstrations for instruments and applications, including seminars, workshops, and "lunch and learn" sessions.
• Provide technical presentations to support evaluation, selection, and adoption of Miltenyi instruments, reagents, and consumables.
• Contribute to the sales process by identifying applications that fit customer workflows and recommending appropriate Miltenyi products and configurations.

Post-sales implementation and training:

• Act as the primary field technical support for assigned instrument portfolios, providing onsite installation support and initial end-user training.
• Conduct retraining and advanced applications training to ensure optimal use of Clini
  
  MACS instruments, MACSQuant instruments, Imaging instruments, and related systems in customer workflows.
• Develop and deliver application-specific training content and workshops tailored to clinical and/or research needs.

Ongoing applications support and troubleshooting:

• Provide timely responses to customer technical inquiries, troubleshooting issues remotely and onsite, in collaboration with Technical Support, Field Service Engineers, and other internal teams.
• Support resolution of complex technical problems, including coordination of clinical complaints and communication of corrective actions when needed.
• Distribute and explain software release notes, advising customers on upgrade feasibility, potential impact on workflows, and any required corrective actions.

Customer success and commercial collaboration:

• Build and maintain strong, long-term relationships with customers, acting as a trusted technical advisor and resource for cellular therapy, flow cytometry, imaging, and related applications.
• Work collaboratively in shared accounts to support the sale of reagents, kits, antibodies, and other consumables through joint workdays and coordinated account planning with local sales specialists.
• Identify opportunities for upselling and cross-selling additional instruments, software, and consumables based on customer needs, utilization patterns, and emerging applications.
• Gather and communicate customer feedback on product performance, usability, and emerging requirements to internal stakeholders for continuous improvement.

Territory management and documentation:

• Plan and manage time and territory coverage to ensure appropriate support for new installations, existing customers, and sales opportunities.
• Work closely with the Technical Support team to provide in-field customer follow-up after a support request or complaint filing as needed.
• Partner with marketing, product management, and other internal teams to support regional events, workshops, and product launches as needed.
• Identify potential sales leads across portfolios and facilitate hand-off to the appropriate colleague.

Requirements:

• Bachelor's degree in a scientific or technical field (Biology, Immunology, Biomedical Engineering or related discipline) is required; A…