AV Support Supervisor

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible.

FORTÉ (formerly AVI Systems) is a 100% employee‑owned company with 50+ years of experience and a bold new identity.

The role of Audiovisual Support Supervisor will be dedicated to one of our key Enterprise customers. In this senior-level role, you lead and manage a team of AV technicians and engineers. This supervisory role requires a deep understanding of audiovisual technology, along with strong leadership skills to ensure seamless delivery of AV services across the organization.

We are seeking a proactive and detail-oriented Audiovisual Support Supervisor to join our technical support team. This role will oversee daily operations, project execution, troubleshooting escalations, and training, while working closely with other departments to ensure optimal system performance and end‑user satisfaction.

• Team Leadership & Supervision: Supervise and lead a team of AV technicians and engineers (Levels 1-3). Provide coaching, performance reviews, and mentorship to develop their technical skills and ensure operational excellence.
• Operational Oversight: Oversee daily AV support operations, ensuring timely and efficient setup, troubleshooting, and maintenance of AV systems for meetings, events, and other organizational needs.
• Project Management: Manage large‑scale AV projects, including system upgrades, new installations, and complex event setups. Ensure projects are delivered on time, within budget, and meet technical requirements.
• Advanced Troubleshooting & Escalation Management: Serve as the highest point of escalation for complex technical issues. Provide hands‑on support and expertise to resolve critical AV system failures or performance issues.
• Resource Planning & Scheduling: Create and manage work schedules, ensuring adequate AV support coverage for meetings, events, and ongoing technical support.
• Collaboration with Stakeholders: Work closely with internal stakeholders, event coordinators, IT teams, and external vendors to ensure AV systems align with organizational needs and standards.
• Training & Development: Develop and deliver training programs for AV staff, end users, and other departments to ensure effective use and maintenance of AV systems. Promote continuous learning and certification among the AV team.
• System Monitoring & Maintenance: Establish preventive maintenance programs to ensure AV systems are functioning optimally. Proactively monitor system performance and implement solutions to mitigate downtime.
• Budget Management: Assist the AV Manager in managing the budget for AV services, including procurement of equipment, software, and services. Track expenses, identify cost‑saving opportunities, and recommend investments in new technologies.
• Vendor & Equipment Management: Liaise with AV equipment vendors and service providers to ensure timely support and maintenance. Oversee the procurement and inventory of AV equipment.
• Documentation & Reporting: Ensure all AV systems and processes are documented, including configuration details, troubleshooting guides, and project plans. Generate reports on system performance, technician efficiency, and project outcomes.
• Stay Current with Technology Trends: Keep up to date with advancements in AV technology, recommending new tools, systems, and processes that can improve service delivery and system performance.
• Education: Bachelor’s degree in AV technology, IT, engineering, or a related field. Advanced AV certifications (CTS, CTS‑I, CTS‑D) are strongly preferred.
• Experience: 7+ years of experience in AV support, with at least 3 years in a supervisory or leadership role. Proven experience managing a team and handling complex AV setups and troubleshooting.
• Technical
  
  Skills:
  
  Expertise in AV system design,…