Lab Lab Systems Engineer

This role involves the active maintenance and support of all laboratory systems to enhance the security and stability of the global laboratory environment. The position requires proactive support of business needs in the labs, designing, implementing, and maintaining innovative technologies.

• Excellent communication skills for interacting with stakeholders, business representatives, and scientific users
• Ability to act as an interface between S&R Informatics and the business, representing business needs and the voice of the customer
• Comprehensive understanding of business and technology in the science and research domain
• Up-to-date knowledge of industry standards in cloud computing, storage, and networks
• Strong understanding of ITSM best practices and the Agile framework
• Knowledge of laboratory systems, including PCs, peripherals, and network connections
• Problem-solving skills for innovative IT solutions
• Commitment to service ownership and continuous improvement
• Organizational skills for maintaining hardware, software, and network inventories
• Application management
• Capacity to act as a trusted partner, stewarding S&R vision and values
• Ability to manage multiple projects and priorities simultaneously
• Strong analytical skills and attention to detail
• Prior work experience at client or in client's Industry
• Applicants must be able to work directly for Artech on W2

• Experience with Service Now ticketing systems
• Experience in data archiving considering regulatory compliance and data security
• Experience in system imaging, system monitoring, and firewall management

• Active maintenance of all laboratory systems to improve security and stability
• Pro-active support of business needs in labs to design, implement, and maintain innovative technologies
• Strong reporting of all requests, incidents, and problems using Service Now ticketing
• Installation and maintenance of laboratory-specific PCs, peripherals, network connections, and communication devices
• Support and maintain System Imaging, System Monitoring, and Firewall Management
• Fulfill service ownership responsibilities within assigned service towers
• Contribute to the creation and maintenance of required service components/documentation
• Monitor the performance of services and continuously improve corresponding processes
• Maintain continuous inventories for hardware, software, and network
• Build and maintain strong relationships with customers, business partners, and service units

• Opportunities for professional development and growth
• Collaborative and innovative work environment
• Commitment to diversity and inclusion

For immediate consideration please click APPLY to begin the screening process with Alex.