Operations Analyst-II

Job Description:
Title:
Senior Associate, Client Ads & Promotions Operations
Location:
Remote
Duration: 12
-month contract
Pay Range: $40 - 42.75 /hr. on W2.
Job : #26-22717

Job Description:

• This is a highly collaborative role working across product, engineering, sales teams, and advertisers to deliver high-impact operational solutions and support that drive long-term advertiser success.
• As a key stakeholder, you will design and deploy internal tools to eliminate manual tasks and accelerate our operational efficiency.
• By also bridging the gap between technical platform health and commercial strategy, you will provide the strategic guidance and troubleshooting expertise necessary to ensure our brand partners thrive on the platform.

• Process Optimization:
  Partner with cross-functional stakeholders to advocate for operational needs during new product launches and advertiser onboarding rollouts.
• Technical Troubleshooting:
  Lead end-to-end resolution of platform issues, managing technical investigations and stakeholder communications to ensure timely fixes.
• Problem Diagnosis:
  Triage and troubleshoot complex campaign and platform hurdles by leveraging data analysis and internal diagnostic tools.
• Tooling & Automation:
  Identify efficiency gaps and build internal tools or automated workflows to streamline manual processes and improve team productivity.
• Sales and Advertiser Support:
  Serve as the primary point of contact for sales teams and external advertiser inbounds, supporting campaign and platform-related issues to ensure teams are successful.
• Operational Execution:
  Within a team, help support campaign management that includes setup, quality assurance (QA), and ad content moderation.

• You have 3-5+ years of experience:
  You have a background in managing operations or strategic initiatives within high-growth environments.
• You’re a natural collaborator:
  You enjoy acting as a bridge between diverse functions, translating complex challenges into clear, actionable solutions that drive business goals.
• You’re a curious problem-solver:
  You look beyond the immediate task to understand the "why" and are always seeking creative ways to optimize processes and improve efficiency.
• You balance details with strategy:
  You are comfortable diving into the specifics of a complex issue while identifying the high-level trends that help shape long-term strategy.
• You’re solution-oriented:
  You thrive in fast-paced settings and take pride in providing a high quality of service that ensures partners feel supported and successful.
• You’re data-informed:
  You use operational metrics to advocate for improvements and believe that clear insights are the best way to guide a team forward (Excel required; SQL preferred).