IT Manager

About Giga

Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience—real‑time AI agents that can understand emotion, resolve issues instantly and scale across the world’s largest enterprises. The team is located in San Francisco (Dogpatch) and is open to full‑time in‑person staff.

We are looking for an IT Manager to own our internal IT and security operations end‑to‑end. As the company’s first dedicated IT hire you will have full ownership of the function—from device management and the SaaS stack to help desk and security hygiene. This individual‑contributor role reports to Operations and will have the autonomy to build IT the way you think is right as we scale.

• Own device management for a Mac / Apple fleet: provisioning, MDM, disk encryption, patch management, and onboarding / offboarding.
• Administer Google Workspace and the wider SaaS & identity stack (SSO, MFA, SCIM provisioning), enforce least‑privilege access and run regular access reviews.
• Stand up and run the help desk and day‑to‑day support. Build workflows, set tooling and keep employees unblocked.
• Maintain security hygiene across the company: MFA, encryption, access reviews, application inventory, and install/allow listing policies that balance safety with employee autonomy.
• Own a right‑sized compliance program (SOC 2 or similar): policy authorship, control implementation, evidence collection, and audit support without over‑building it.
• Audit what’s installed and running across the fleet to identify and minimize attack vectors, keeping our internal ops environment tight.
• Secure and tune local network and on‑prem infrastructure: firewalls, VPN, Wi‑Fi, segmentation, and office network performance and security.
• Build security and compliance from first principles, right‑size controls to our stage and implement what reduces real risk without adding needless friction.
• Manage IT vendors and/or external MSP: scope what to outsource vs. keep in‑house, select partners, and own the relationships and SLAs.
• Evaluate, procure, and manage IT and security tooling, owning the budget for your function.

• 3+ years in a hands‑on IT role, with experience as the first or second dedicated IT hire at a top‑tier startup or similarly high‑performing organization.
• A scrappy, resourceful operator who can stand up IT and security in a fast‑moving environment and figure things out without a playbook.
• Hands‑on experience managing a Mac / Apple device fleet (MDM, encryption, patch management) and supporting macOS day‑to‑day.
• Familiarity with Google Workspace administration and the wider SaaS / identity stack (SSO, MFA, SCIM provisioning).
• Comfort working with modern AI tools and helping the company adopt them safely.
• A first‑principles thinker who can judge when a control reduces risk versus when it is just process.
• Practical experience securing and tuning on‑prem and local networks: firewalls, VPNs, segmentation, and wireless.
• Experience building or supporting a compliance program (SOC 2 / ISO 27001 / similar) without over‑building it.
• Experience managing IT vendors and MSPs, including scoping what to outsource and holding partners to SLAs.
• Comfort owning a function as an individual contributor: self‑directed, organized, and able to set priorities and drive work independently.
• Excellent communication, including the ability to work directly with executive‑level stakeholders, and the instinct to balance security rigor with a frictionless employee experience.

• Familiarity with Rippling for MDM, IT services, and SSO / SCIM provisioning.
• Engineering or scripting skills for tooling and workflow automation.
• Experience building IT systems from scratch (0 to
  1) at an early‑stage company.
• Relevant certifications (Security+, CISSP, CISM, or equivalent).
• Familiarity with incident response and vulnerability management in practice.

You’ll have full ownership of a critical business function and autonomy to build it the way you think is right. As the sole IT person, you’ll set the foundation for how we approach IT and security as we scale, with direct visibility into how the company runs and real latitude to shape it.

• Competitive base + bonus + meaningful equity
• Catered lunch daily
• Dinner stipend
• $500/month wellness & commuter benefit (gym, fitness classes, mental health)
• 401(k) plan
• Medical, dental, and vision coverage

Giga is an equal‑opportunity employer. We’re committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Compensation Range: $130K - $200K