Technical Support Specialist - PST

The Technical Support Specialist will provide proactive, expert support to Iterable customers across multiple channels, helping them troubleshoot issues and fully leverage the platform.

• Become an Iterable product expert.
• Answer customer questions over email, live chat, Zendesk, and phone.
• Categorize customer inquiries and update support knowledge base.
• Escalate complex issues to Customer Success Managers and the Engineering team.
• Deliver excellent customer service to delight Iterable customers.

• Demonstrated ability to solve highly technical problems.
• Desire to teach new customers about the platform.
• Ability to answer product and technical questions.
• Passion for startups, software, and SaaS products.

• Previous experience in a B2B technical support role at a SaaS company.
• Experience with email, push or SMS platforms.
• Experience with JIRA, Zendesk, or similar tools.
• Experience with Datadog, Grafana, or similar monitoring tools.
• Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Java script or JS frameworks.

• Paid parental leave.
• Competitive salaries, meaningful equity, and a 401(k) plan.
• Medical, dental, vision, and life insurance.
• Community Impact Days.
• Fertility & Adoption Assistance.
• Paid Sabbatical.
• Flexible PTO.
• Monthly Employee Wellness allowance.
• Monthly Professional Development allowance.
• Pre-tax commuter benefits.
• Complete laptop workstation.

The US base salary range for this position at the start of employment is $60,000 – $93,000. Within this range, individual pay is determined by specific US work location and additional factors such as job‑related skills, experience, and internal equity considerations.

The total compensation package includes variable pay (where applicable), equity, and a range of benefits, including medical, dental, vision, and financial. Additional perks include generous stipends for health & fitness and learning & development.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender‑identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.

Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider qualified applicants with arrest and conviction records.