Technical Account Manager

Technical Account Manager (BBBH
275076) San Francisco, California

Salary: USD
250000 - USD
300000 per annum + PTO + Insurance + 401K + Equity

Are you a customer‑focused technical account manager who thrives in fast‑moving startup environments, enjoys owning customer relationships end‑to‑end, and takes pride in driving issues to resolution before they become escalations?

This is an opportunity to join a rapidly growing AI infrastructure company building the foundational layer that enterprises rely on to deploy and manage large‑scale AI workloads. Already trusted by some of the largest and best known Fortune 500 organizations and some of the most sophisticated engineering teams in the world, the company is scaling quickly and investing heavily in customer success and technical support as they continue to hyperscale.

You’ll join a high‑performing team responsible for supporting mission‑critical AI deployments, working directly with enterprise customers and engineering teams to ensure issues are resolved quickly, communication remains clear, and customers achieve maximum value from the platform.

This is a rare opportunity to join a high‑growth AI company at a pivotal stage, with significant ownership, direct customer impact, and exposure to some of the most advanced AI infrastructure deployments in production today.

• Own customer technical issues from initial report through resolution, coordinating closely with engineering teams to minimise downtime and unblock customers quickly
• Run regular customer meetings, triage open issues, communicate clear timelines, and drive accountability across internal teams
• Manage customer engagement across Slack Connect, email, and Zendesk, ensuring every thread has an owner, an update, and a clear next step
• Coordinate internally to meet SLAs across different customer tiers and issue severities
• Build trusted relationships with enterprise customers, acting as the primary point of contact for technical support and platform guidance
• Take a metrics‑driven approach to customer success, helping improve response times, resolution times, escalation rates, and overall customer satisfaction

• Experience supporting enterprise customers within developer‑facing, infrastructure, SaaS, or technical products
• Obsessive about follow‑through: no customer issue gets left without an owner, ETA, or next action
• Systems‑driven and process‑oriented, with the ability to manage complex customer engagements from start to finish
• Customer‑credible, you’re comfortable leading conversations with technical stakeholders and navigating high‑priority escalations
• Comfortable working cross‑functionally with engineering teams to drive issue resolution and communicate realistic expectations
• Thrives in fast‑paced startup environments where priorities evolve quickly and adaptability is essential
• Familiarity with tools such as Zendesk, Slack Connect, and modern ticketing/workflow systems is highly desirable
• Experience in AI infrastructure, LLMs, developer tooling, or platform technologies is a strong plus