IT Support Engineer

Job Summary

We're looking for an IT Support Engineer to own the end-to-end technology experience across our San Francisco office, executive team, and warehouse operations. You'll be responsible for ensuring our devices, networks, conference rooms, and operational systems are reliable, secure, and ready to scale. Beyond day‑to‑day support, you'll build the processes, automation, documentation, and infrastructure that allow a fast‑growing company to operate efficiently as we expand.

The right person is equally comfortable troubleshooting a critical issue in real time, supporting an executive before an important meeting, and designing scalable systems that eliminate future problems.

This role is based in San Francisco on a hybrid schedule (minimum three days per week in our San Francisco Presidio office, regular hands‑on time at our South San Francisco warehouse (1–2 days per week), and travel to merchant sites as the work demands).

• Be the IT backbone of our San Francisco office. You'll be the person employees and execs rely on to make technology invisible — fast hardware, reliable Wi‑Fi, and conference rooms that just work, every time.

• Enable exec and leadership effectiveness. You'll provide white‑glove device and AV support to our leadership team, making sure no board meeting, investor call, or all‑hands is ever derailed by tech.

• Build the systems that scale us. You'll build the asset management, onboarding, and network infrastructure playbooks that work at several times our current headcount.

• Own our warehouse team’s IT stack. Scanners, terminals, printers — the physical systems that keep our operations running will be yours to keep online, documented, and resilient.

• Every team at Owner. IT is cross‑functional — you’ll support everyone from SDRs on their first day to engineers debugging production issues, and you’ll be a trusted partner to all of them.

• Security and Platform teams. You'll work closely with Security and Platform to ensure our endpoint posture, MDM configuration, and SaaS access controls are tight and scalable.

• Strong macOS fluency is a must, with solid working knowledge of iOS and ideally some exposure to Chrome
  
  OS and Android. You've managed device fleets end‑to‑end — MDM enrollment, imaging, asset tracking — and you keep things clean and documented without being asked.
• You're comfortable with networking fundamentals: configuring APs, troubleshooting connectivity issues, and handling basic VLAN and Wi‑Fi work without waiting on a vendor for every config change.
• You've worked with tools like Okta, Google Workspace, and Slack at an admin level, not just as a user. Familiarity with our broader SaaS stack is a plus.
• You have a natural inclination to automate repetitive work — whether that’s MDM workflows, scripting routine tasks, or building out ticket routing rules.
• You've supported senior leaders before and understand what that actually means: being proactive, reading the room, moving fast without making noise, and treating discretion as a baseline expectation.
• You're someone who can operate in a role with real ownership and no rigid playbook.

The estimated base salary range for this role is $150,000–170,000, plus a generous pre‑IPO equity package. Other benefits include comprehensive health coverage, hybrid workplace in San Francisco, unlimited PTO, and extra fun perks.

Communication from our team regarding job opportunities will only be made by an Owner team member with an  email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as “phishing” or “spam” and do not respond.