Forward Deployed Infrastructure Engineer

About Us:

We're on a mission to make subscriber churn a solved problem. Backed by a16z Speedrun, we build AI agents that help consumer subscription brands — like Higgsfield and Promova — retain more users, extend lifetime value, and grow fast. We're an incredibly driven team working on a problem that affects every consumer on the planet. If that sounds like your kind of thing, we'd love to meet you.

Our co-founders are Azamat Khamidov and Benazir Toleubekova. Azamat built a Telegram AI product from zero to five million users in four months, the first acquisition inside Telegram. Benazir received a full scholarship to Beijing University of Technology ned Taobao  Alibaba, architected the core recommendation engine serving 500M daily users.

• Own deployment architecture conversations and execution — designing and implementing deployment strategies across customer environments, including VPC configuration, permissioning, networking, and infrastructure provisioning

• Manage the full infrastructure lifecycle for our most critical subscription platform customers: initial deployment, ongoing upgrades, scaling, and incident support

• Develop and maintain deployment runbooks, upgrade procedures, and automation tooling to make operations repeatable and reliable as we grow

• Partner with our engineering team to ensure our agent platform is deployable and operable across diverse customer tech stacks and compliance requirements

• Work directly with customers' platform engineering, security, and Dev Ops teams to navigate their infrastructure constraints — particularly in regulated industries where subscription data is sensitive

• Collaborate with Sales and Customer Success during pre-sales and onboarding to scope infrastructure requirements and translate customer needs into concrete deployment plans

• +1 year in infrastructure, Dev Ops, platform engineering, or solutions architecture — with significant time spent on customer-facing deployment work

• Deep experience with AWS services, Terraform, container orchestration, and cloud networking (VPCs, IAM, DNS, load balancing)

• Track record of managing deployments in customer‑owned cloud environments, including navigating security reviews, compliance requirements, and change management processes

• Ability to work with enterprise stakeholders across the spectrum — from platform engineers to CISOs — and turn infrastructure conversations into actionable deployment plans

• Strong operational instincts: you think about upgrades, rollbacks, monitoring, and failure modes from day one, not as an afterthought

• Comfortable working in a fast‑moving seed‑stage environment where the process is still being written — and excited to be the one writing it

• Experience deploying AI/ML workloads or LLM‑based products into enterprise environments

• Familiarity with subscription platform infrastructure (billing systems, CRM integrations, data pipelines)

• Prior experience at an early‑stage startup where you wore multiple hats across infra and engineering

Stewardship
:
We build for the long term. Every customer, partner, and teammate gets that same commitment from day one.

Trust
:
Earned through the integrity of our technology, the consistency of our commitments, and the honesty of our communication.

Customer Obsession
:
We win when our customers win. Every choice and conversation orbits around what makes them stronger.

Excellence
:
The same standard for the product we ship, the service we give, and the team we build. The bar is the bar.

Family
: A constellation, not a single star. We back each other on hard days, celebrate the great ones, and protect the time teammates need to be parents, partners, and humans first.

In‑person, in San Francisco: We work side by side, on‑site in San Francisco. Proximity helps us move faster, solve harder problems, and build something we're proud of together.

Note:

we're not able to offer visa sponsorship at this time.

Flexible healthcare: We offer flexible spending to direct your benefits toward what matters most to you and your family.

Own what you build: We're building something real, and we want you to own it.

Lunch, coffee & snacks: Daily lunch, plus coffee, tea, and snacks to keep you going.

Time off that's actually off: Take the time you need to show up as your best self. We mean it.

Company Events: Take the time you need to show up as your best self. We mean it.