Customer Engineer III, Applied AI, Google Cloud

As an Applied AI Customer Engineer, you will accelerate Google Cloud’s success by providing technical expertise in Conversational Artificial Intelligence and customer experience. In this role, you will bridge the gap between business issues and highly technical Generative AI solutions. You will partner with Sales teams on high-stakes engagements as a subject matter expert to differentiate Google Cloud, and will be the lead architect for advanced Conversational AI frameworks to design resilient and scalable AI solutions.

You will help customers design architectures and solve customer experience issues using first‑party Generative AI solutions; you will be a technical expert and a thought leader who will help enterprises navigate Conversational Artificial Intelligence and customer experience from proof‑of‑concept to production.

• Serve as a trusted advisor to prospective and existing customers, explaining technical features and designing cloud-based architectures.
• Provide technical guidance on integrating AI solutions with existing enterprise data stacks and third‑party stacks such as CRM, etc.
• Lead the rapid development of Proof‑of‑Concepts (PoCs) and Minimum Viable Products (MVPs), demonstrating the practical application of Google Cloud solutions, troubleshooting technical roadblocks, and recommending integration strategies for end‑to‑end Google Cloud solutions.
• Collaborate with product management to prioritize solutions that drive customer adoption and share in-depth AI expertise through product briefings and technology advocacy.
• Present the business value of Applied AI solutions to executive leaders and represent Google Cloud at conferences and industry events.

• Bachelor’s degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 10 years of experience with designing cloud‑native enterprise‑grade technical architecture in customer‑facing or support roles.
• 1 year of experience with Conversational AI technologies, including designing conversational flows/agents and operating Speech‑to‑Text, Text‑to‑Speech (SST/TTS).
• Experience building or leveraging AI solutions, ML APIs, prompting, agent tooling, evaluation frameworks, and modern AI frameworks, and embedding into demos.
• Experience engaging with and presenting to both technical stakeholders and executive leadership.

• Experience with building conversational applications and integrating it with third‑party tooling (e.g., CRM, ticketing, telephony platforms).
• Experience coding in Java, C++, or Python and vibe coding.
• Familiarity with large language models (LLMs), retrieval‑augmented generation (RAG), machine learning templates, and document/image AI.
• Understanding of modern development methodologies and application performance tuning.

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short‑Term Disability + Baby Bonding): 28‑30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

US: $174000 - $253000 (USD) + 20% bonus target + bonus + equity + benefits

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law.

See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.