Senior Site Reliability Engineer

Location

Hybrid Onsite in Menlo Park, CA

Site Reliability Engineering (SRE) blends software engineering with infrastructure and operations to create scalable, highly reliable systems. The main goals of an SRE are to ensure production reliability, performance, and scalability while enabling rapid development of new features and services. SREs at Out Systems act as an extension of development teams, adopting reliability tenets to meet Service Level Objectives (SLOs) and deliver a frictionless customer experience.

• Lead and onboard services and teams to the reliability tenets.
• Establish and maintain Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
• Design, implement, and secure scalable infrastructure following cloud‑native best practices.
• Collaborate with software development teams to ensure systems are resilient, observable, fault‑tolerant, recoverable, and performant.
• Implement monitoring, alerting, logging, and tracing solutions to detect and respond to incidents.
• Lead incident response efforts, ensuring quick resolution, minimal downtime, and conduct root cause analysis/post‑mortems.
• Automate operational tasks, focusing on fast incident detection and recovery.
• Write automation in Python, using Gen AI tooling to accelerate development of mission‑critical tools.
• Foster a culture of continuous improvement and knowledge sharing.
• Communicate effectively with stakeholders, providing updates on system reliability and performance.
• Participate in on‑call rotation to provide 24/7 support for production systems.

• SLA and Service Level Objectives (SLO) compliance.
• SLO coverage and detection ratio.
• Mean time to acknowledge (MTTA).
• Mean time to resolve (MTTR).

• BS or MS in Computer Science or Equivalent.
• 6+ years of experience in Site Reliability Engineering, managing infrastructure and services at scale.
• History of end‑to‑end project delivery.
• Experience managing Hadoop and Kubernetes infrastructure or equivalent.
• Advanced knowledge of Linux, Networking, and Containers.
• Proficiency in at least one high‑level programming language (Python, Go, etc.).
• Strong troubleshooting and debugging skills.
• Fluency in English and excellent communication skills.
• Hands‑on experience with Prompt engineering in software development.
• Familiarity with AI Native IDEs or AI Assistants such as Cursor, Git Hub CoPilot, and Claude.

• Communication: able to communicate effectively in English orally and in writing, showing empathy.
• Collaboration:
  
  proactive presentation skills to represent the SRE team with leadership.
• Humbleness: accepts mistakes, apologizes, and mitigates impact promptly.
• Accountability: takes ownership of problems and ensures closure, involving others when needed.
• Negotiation: handles complex conversations, defusing disagreements toward mutual agreement.
• Process Oriented: organized, follows defined processes, and challenges inefficiency to suggest improvements.
• Problem‑solving: applies a top‑down approach, breaking problems into smaller pieces and analyzing objectively.

• Experience establishing, monitoring, and improving SLOs, SLIs, and SLAs aligned with business needs.
• Containerization technologies and orchestration (Kubernetes, EKS); preferred certifications: CKA, CKAD, CKS.
• Infrastructure as Code: AWS Cloud Formation, Terraform, Puppet, Chef, Spacelift, etc.
• Automation scripting:
  Python, Go, Bash/Shell, or other languages.
• AWS services: EC2, RDS, ELB, Cloud Front, Lambda, etc.
• Monitoring & troubleshooting of complex distributed systems:
  Grafana, ELK stack, Prometheus, etc.
• Designing resilient and fault‑tolerant systems.
• Debugging complex distributed systems.

• A company at the vanguard of the agentic revolution, offering high‑growth, startup agility within an enterprise foundation.
• Real growth opportunities through structured programs, professional development funds, and internal mobility.
• A global collective of world‑class talent and mentors invested in your growth.

As an equal opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status.