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Incident Commander & Escalations Lead; Voice AI
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-06-15
Listing for:
Vapi Inc.
Full Time
position Listed on 2026-06-15
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
Vapi Inc. is searching for an Incident and Escalation Manager to build and oversee the incident response program for voice AI services. You will lead the initiative to define incidents, communicate with customers, and ensure high severity issues are handled effectively.
This role requires 8 to 12 years of experience in incident or escalation management, with proficiency in relevant technical tooling. Your work will ensure seamless communication during high-pressure situations while managing the rotation of incident commanders.
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