Sr. Professional Services Consultant

Role Overview

Professional Services seeks a Senior Consultant to serve as a senior technical authority for enterprise messaging and email security architectures. This role partners with some of the world’s largest organizations to design, optimize, and operationalize resilient, high-volume messaging infrastructures integrated with advanced security and compliance controls.

The role is responsible for aligning client business priorities with high volume SMTP routing and governance strategies, integrated with world-class messaging security.

• Customer Leadership
  • Lead architecture and design discussions with enterprise technical and executive stakeholders.
  • Support customer planning and execution of implementations, upgrades, migrations, and consultative optimizations for Proofpoint’s enterprise‑grade Mail Transfer Agent solutions.
  • Act as escalation authority for complex mail flow and deliverability issues.
  • Provide recommendations and best practices to optimize Proofpoint technology investment.
  • Advise on operationalizing Proofpoint MTA solutions and incident response workflows; advise on integrations with relevant Customer platforms.
  • Work closely with Proofpoint’s sales team to ensure customer stakeholder needs are met and partner to develop Proofpoint customer champions.
• Technical Expertise
  • Design high‑throughput, resilient SMTP routing architectures.
  • Optimize deliverability, reputation, and compliance posture.
• Internal Influence
  • Drive high volume messaging service delivery standards and architectural best practices across the Professional Services organization.
  • Contribute to strategic initiatives that improve customer adoption and operational maturity.
  • Partner with Product/Engineering to shape roadmap based on field insights.
  • Provide technical leadership and mentorship across the consulting organization, establishing scalable delivery methodologies and architectural best practices.

• Required:
  • 7-10+ years experience in email infrastructure, MTA operations, or messaging security in a production environment.
  • Deep expertise in SMTP, routing, authentication (SPF/DKIM/DMARC).
  • Experience leading customer‑facing architectural discussions in enterprise environments.
  • Experience managing complex customer escalations and driving resolution.
  • Ability to influence technical strategy across multiple stakeholder groups.
  • Demonstrated ability to write clear, informative technical documentation and deliverables.
  • Keen risk identification and resolution skills.
  • Demonstrated leadership and verbal communication skills.
  • Dedication to client service with a confident, comfortable in‑person and virtual presence.
  • Strong organizational and project management skills; strong attention to detail.
  • Experience working in a fast‑paced customer success or Professional Services organization.
• Preferred:
  • Experience with Proofpoint’s Email Protection and Email DLP solutions.
  • Experience defining, implementing, and maintaining consulting best practices.

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Recognition for contributions
• Global collaboration and networking opportunities

• SF Bay Area, New York City Metro Area:  -  USD
• California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:  -  USD
• All other cities and states excluding those listed above: 92,100. USD

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.