Senior Help Desk Technician

Senior Help Desk Technician

Innova Solutions has a client that is immediately hiring for a Senior Help Desk Technician.

Position type: Full time - Contract

Duration: 6+ Months

Location: San Francisco, CA

• End-User Support
• Serve as first line support for support issues (hardware, software, connectivity, and account access).
• Provide expert-level support for Microsoft 365 applications — particularly Outlook, Excel, Word, PowerPoint, and SharePoint.
• Support hybrid workers including configuration and troubleshooting for Windows, macOS, iOS, and iPadOS devices.
• Configure and troubleshoot VPNs, MFA, and mobile device management (MDM).
• Troubleshoot issues with laptops, mobile devices, printers, and peripherals.
• Systems Administration
• Manage user accounts, permissions, and security groups with our MSP
• Assist with patch management, endpoint compliance, and device monitoring.
• Support configuration, enrollment, and deployment of new Windows laptops, iPhones, and iPads.
• Maintain IT asset inventory and assist with procurement and lifecycle management.

• Required 4–6 years of experience in IT support, preferably in financial services or another regulated environment.
• Strong expertise in Microsoft 365 suite (Teams, Outlook, Excel, Word, One Drive) and Windows 11. Mac OS Support a plus.
• Demonstrated experience supporting and managing iOS and iPadOS devices, including enrollment, MDM configuration, and security policy compliance.

Pay Range: $70 - $75 per hour

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA)
• Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre‑paid legal &  protection
• Sick time
• Other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at  or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (Hire Genics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.