Product Documentation and Operations Intern

ROLE SUMMARY

We are seeking a paid Product Documentation and Operations Intern to support product release, documentation, enablement, research, and backlog organization activities during the summer. This is a temporary, part-time, non-exempt internship designed to provide hands-on experience with product operations, release communications, product documentation, user enablement, and AI-assisted workflow support.

The duration of this internship is 10-12 weeks.

Assist with preparing initial drafts and supporting materials for recurring release artifacts, which may include:

• Internal Release Briefs
• Product All Hands presentation materials
• Release Notes
• Traceability Appendices
• Permissions Matrices
• Notifications Matrices
• Other release-related documentation as assigned

Support updates to product enablement and training materials as new features are released. This may include assisting with:

• User guide updates
• Quick reference guides
• Training materials
• Internal enablement content
• Documentation cleanup or formatting
• Drafting proposed updates based on approved feature information

Conduct supervised research to help inform product positioning, roadmap conversations, stakeholder discussions, and future planning. Responsibilities may include:

• Gathering information from approved internal or external sources
• Summarizing findings
• Preparing short research briefs
• Organizing themes, trends, or stakeholder inputs
• Identifying open questions for Product team review

Assist with maintaining and organizing the Product Enhancements Backlog. This may include:

• Reviewing backlog items for completeness
• Organizing or tagging enhancement requests
• Identifying duplicates or related items for review
• Preparing monthly summaries of common themes
• Using approved AI tools, where permitted, to help draft summaries or identify patterns

Through this internship, the intern will gain exposure to:

• Product release operations
• Product documentation practices
• Internal and customer-facing release communication workflows
• User enablement and training asset development
• Product backlog organization and analysis
• Product research and synthesis
• Responsible use of AI tools in a business environment
• Cross-functional collaboration with Product, Training, Documentation, and related teams

• Current student or recent graduate with interest in product management, product operations, documentation, business analysis, training, communications, or a related field
• Strong written communication skills
• Strong attention to detail and organization
• Ability to summarize information clearly and accurately
• Comfort working with structured documents, spreadsheets, presentations, or collaboration tools