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Head of AI-Driven Customer Support; Fintech
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-06-17
Listing for:
Casca
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
FinTech -
Customer Service/HelpDesk
Job Description & How to Apply Below
Casca is seeking a Director of Customer Support to build and lead the customer support function from the ground up, ensuring high-quality support for banking customers on the Casca platform. This role involves hiring and training a team, managing escalations, and integrating AI into support workflows. The ideal candidate has extensive experience in customer support, including at least five years in a leadership role, and a background in B2B SaaS or fintech.
Competitive compensation and opportunities for professional growth are included.
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