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Senior Tier-3 Support Engineer – AI​/ML & Systems

Job in San Francisco, San Francisco County, California, 94199, USA
Listing for: Weights & Biases
Full Time position
Listed on 2026-06-18
Job specializations:
  • IT/Tech
    IT Support, AI Engineer (Applied/Software), Technical Support, Machine Learning/ ML Engineer
Salary/Wage Range or Industry Benchmark: 165000 - 242000 USD Yearly USD 165000.00 242000.00 YEAR
Job Description & How to Apply Below
Weights & Biases is seeking a Customer Support Engineer (Tier
3) based in San Francisco, CA. This position requires over 5 years of technical support experience, especially in AI/ML ecosystems and Python proficiency. Responsibilities include addressing complex technical escalations, troubleshooting distributed systems, and mentoring junior support staff. The role offers a competitive salary between $165,000 and $242,000, including bonus and equity options, and operates within a hybrid work model. Comprehensive benefits like medical coverage, flexible PTO, and professional development opportunities are included.
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Position Requirements
10+ Years work experience
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