Field Service Dispatch Technician - Overnight - San Francisco; SFO Airport

About the Job

As the Field Services Dispatcher Technician (Overnight schedule), you will be responsible to provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge.

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs.
• Troubleshoot and resolve all airline host and connectivity issues.
• Maintain a high level of communication at all times with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.
• Offer support and on‑site training and coaching to the Airport Technicians to increase their understanding and skill in resolving incidents.
• Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly.
• Perform set‑up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
• Participate in the identity and access management of various systems.
• Perform and promote preventive maintenance activities on IT equipment, including cleaning kiosk, routine system checks, updates, patching, and proactive issue identification to minimize downtime and extend asset lifecycle.
• Monitor system performance and recommend improvements to prevent recurring technical issues.
• Carry out regular floor‑walking and pro‑active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.
• This role is working rotational schedule: 5 days on & 2 off / schedule between 09:00pm to 06:00am.
• Other IT support duties as assigned.

• 1‑2 years of experience supporting onsite/remotely Microsoft Desktop software.
• 1‑2 years of experience using a ticketing system.
• 1‑2 years of experience of network protocols, server hardware, and configurations.
• Previous airport technical support preferred.
• Good verbal and written communication skills.

• Able to lift or push 20‑50 pounds of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

Motivated to develop your career in the IT Airport group, supported by a strong learning and development culture, you are passionate about delivering service excellence and enjoy the variety of end‑user environments we serve.

Personal & Professional Development:
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

• Parking at location.
• Tools.

ESP Global Services is an Equal Opportunity / Affidative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.