IT Support Specialist

Requirements

• 2+ years of experience in managing IT systems
• Experience with Google Workspace, Terraform, and JAMF
• Experience with InTune, Duo, Azure, Google Cloud networking, Tailscale, and Apple hardware is preferred
• Experience with setting up and managing site-to-site VPNs
• Strong problem-solving skills
• Excellent communication and collaboration skills
• Experience with healthcare or other regulated industries

• We are looking for an experienced IT Support Specialist to manage and maintain all of our IT systems. In this role, you will ensure our infrastructure is reliable, secure, and up-to-date. Additionally, experience in healthcare-related fields that require endpoint monitoring is necessary
• Provide on-site technical support to staff including access management, onboarding, and offboarding
• Manage all of our IT systems - primarily SaaS using Google Workspace, Apple laptops with JAMF, and PCs with Intune
• Facility IT management including Cisco Meraki, power to desks, keyboard, video, mouse setup and conference room A/V configurations with Google Meet and Logitech
• Work with customer delivery teams to help integrate our product with our customer’s IT teams (such as SSO/SAML)
• Manage routing and access control lists with Tailscale
• Develop and implement IT policies and procedures
• Stay up-to-date with emerging technologies and industry trends