IT Support Analyst
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-06-18
Listing for:
Peregrine
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, Technical Support, Network Administrator
Job Description & How to Apply Below
Requirements
- 4–6 years of IT support experience in a business environment
- Hands‑on with macOS and Windows 10/11 laptops
- Proficiency with modern cloud MDM platforms (Okta, Jump Cloud, Jamf, Intune)
- Strong knowledge of Microsoft 365 (Outlook, One Drive, SharePoint, Teams), Slack, and Notion
- Experience supporting remote users with Zoom, remote desktop tools, and screen sharing
- Strong problem‑solving skills, customer service mindset, and excellent communication
- Experience with IAM tasks (account provisioning, password resets, MFA setup)
- Experience supporting a hybrid workforce (onsite + remote)
- Familiarity with SaaS/cloud‑first environments (minimal local server/network infrastructure)
- Prior use of IT ticketing systems (Notion, Fresh Service)
- Understanding of endpoint security, encryption, and MFA best practices
- Ability to work onsite up to 4 days per week in San Francisco
- Peregrine Technologies is seeking an IT Specialist to join our growing IT team
- In this role, you will serve as the frontline resource for day‑to‑day technical support, troubleshooting, and systems administration across the organization
- You will assist end users with technical issues, help manage IT infrastructure, and ensure the smooth operation of core systems and applications
- The IT Specialist will work closely with the Senior IT Engineer and IT Manager to resolve escalated issues and contribute to ongoing system improvements
- Provide Tier 1 and Tier 2 support, escalating to Tier 3 as appropriate
- Support users on both macOS and Windows laptops, including initial provisioning, software installation, user configuration, and troubleshooting
- Administer and support Okta and Jump Cloud, including user and group management, MFA configuration, and access provisioning for integrated applications
- Administer the Office 365 Suite, including Exchange, Outlook, SharePoint, One Drive, and Teams
- Support device provisioning and management using platforms like Jump Cloud, Jamf, and Intune
- Configure and support A/V conference room platforms (Zoom Room, Microsoft Teams, Logitech, etc.) to ensure reliable meeting experiences
- Assist with networking configuration, installation, and maintenance
- Collaborate with IT team members on projects, contributing as a key technical resource
- Document solutions and contribute to the internal IT knowledge base
- Provide responsive support to both onsite and remote users to ensure consistent IT service delivery across all locations
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