Senior Director, Technical Program Management

As the Senior Director of Technical Program Management for Commerce Cloud, you will be at the helm of the world’s #1 AI CRM. You aren't just managing schedules; you are the strategic engine driving the execution of Agentforce Commerce Cloud. You will lead a high-performing team of TPMs to deliver cross-functional initiatives that merge human ingenuity with AI agents to redefine the commerce lifecycle.

This is a high-visibility leadership role requiring a blend of deep technical fluency, operational rigor, and the executive presence to navigate C-suite priorities. You will bridge the gap between bold vision and flawless execution, ensuring Salesforce remains the leader in the agentic enterprise shift.

• Strategic Operating Model:
  Define and evolve the Commerce Cloud operating model. Align vision, business goals, and resource allocation across global engineering and product cohorts.

• Executive Stewardship:
  Serve as a trusted advisor to C-suite and EVP/SVP-level stakeholders, providing data-driven insights to influence strategic decision-making and risk mitigation.

• Operational Excellence:
  Drive high-cadence forums and "Deep Dive" reviews to unblock technical hurdles, streamline advance release planning, and ensure business-critical milestones are met.

• Organizational Transformation:
  Act as a catalyst for change within Product & Technology, fostering a culture of "Beginner’s Mind" innovation while maintaining the rigor of a world-class SaaS delivery engine.

• Portfolio Governance:
  Oversee the end-to-end lifecycle of the Agentforce Commerce Cloud portfolio, ensuring complex dependencies across scrum teams and divisions are seamlessly integrated.

• People Leadership:
  Recruit, mentor, and elevate a world-class team of TPMs, scaling their impact and aligning their growth with Salesforce’s long-term AI strategy.

• Great Manager:
  You have a well established record of building and growing teams and managing leaders at the Sr Director level and being able to navigate personnel issues

• The Bridge Builder:
  You possess a rare ability to translate complex technical roadmaps into business value for non-technical stakeholders.

• Grace Under Pressure:
  You lead with composure in high-stakes environments, leaning on a sense of humor and a solution-oriented mindset.

• The Innovator:
  You don't just optimize the world as it is; you have a knack for architecting "what could be" in the realm of AI and automation.

• 10–15+ years of professional experience leading large-scale enterprise product programs in a fast-paced environment.

• 5+ years of people management experience at the Director level or above, with a proven track record of building high-output teams.

• Deep SaaS Expertise:
  Comprehensive understanding of the SaaS business model and Agile/Scrum software development life cycles (SDLC) at massive scale.

• Executive Presence:
  Exceptional communication skills with the ability to drive consensus across a global, matrixed organization.

• Education:
  
  Bachelor’s degree in Engineering, Computer Science, or a related technical field. Master’s or MBA preferred.

• NPI Mastery:
  Familiarity with New Product Introduction (NPI) and Go-To-Market (GTM) motions.

• AI Fluency:
  Foundational knowledge or training in AI frameworks and their application in enterprise software.

• Certified Leadership:
  Professional Agiel Scrum certifications (CSP-SM or CSP-PO)