UI​/UX Designer

UI/UX Designer Location

On-site at Client facilities (San Francisco, CA 94128)

2 Years (24 months)

Two (2)

Total of up to 8,000 hours over a period not to exceed 24 months. (Approximately 4,000 hours per resource)

As part of the Client’s ongoing Technology Improvement Program (TIP), which aims to modernize operations through new applications (both internally developed and vendor‑acquired), the UI/UX Designer will play a critical role in designing intuitive, consistent, and user‑friendly interfaces. The Designer will also be responsible for creating a UI/UX Design System to ensure visual and functional consistency across all the Client’s applications.

The UI/UX Design System should enable quicker development of business applications.

• Conduct user research, stakeholder interviews, and usability testing to understand the needs of airport operations teams, airlines and regulatory bodies.
• Analyze feedback from airport staff, airlines, ground handlers, and passengers to identify pain points in current systems.
• Collaborate with business analysts and IT teams to define UI/UX requirements for airside and landside applications.
• Establish practice of continuous gathering of UI/UX feedback.

• Create wireframes, prototypes, and high‑fidelity designs for web and mobile applications used in airport operations.
• Design user interfaces for operational dashboards, passenger self‑service kiosks, mobile apps, and airport control systems. Design should be achievable by Engineering team within a reasonable timeframe.
• Ensure designs align with accessibility standards (WCAG, ADA compliance) and aviation industry best practices.

• Develop intuitive navigation structures and workflows for airport operations software, and the applications requirements arising out of the Technology Improvement Program TIP (TIP).
• Optimize the user experience for real‑time monitoring of applications, ensuring quick response times and ease of use in high‑pressure environments.
• Conduct A/B testing and usability assessments to refine UI components.

• Work closely with front‑end developers to ensure design feasibility and maintain UI consistency across all applications.
• Provide design assets (SVGs, CSS styles, UI components, HTML) and documentation for development teams.
• Collaborate with IT security teams to ensure UI/UX designs adhere to cybersecurity guidelines.

• Implement user feedback loops and track usability metrics to improve the effectiveness of UI/UX solutions.
• Recommend and implement iterative design improvements based on data analytics and user behavior studies.
• Stay updated on emerging UI/UX trends and technologies in the aviation industry.

Goal: Understand the needs, workflows, and pain points of various airport stakeholders.

Deliverables:

• Stakeholder interview summaries (e.g., operations, airline staff, passengers, baggage handlers)
• User personas and journey maps for key user groups
• Functional UI/UX requirement documents per application/module
• User research summary report with key findings and insights

Goal: Define the product’s strategic direction, prioritize and plan initiatives, communicate execution plans to stakeholders, and measure outcomes to ensure the product delivers customer and business value.

Deliverables:

• Product Vision & Strategy Document
• Product Roadmap Visual Representation
• Initiative & Epic Breakdown
• Feature Prioritization Framework
• Product Requirements Document (PRDs)
• Stakeholder Communication Artifacts
• Metrics & Success Tracking

Goal: Establish a reusable Design System to ensure visual and functional consistency across all applications.

Deliverables:

• UI/UX Style Component Architecture Guide (colors, typography, layouts, grids, iconography, etc.)
• Design System documentation (components,…