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Product Specialist; San Francisco, CA remedy

Job in San Francisco, San Francisco County, California, 94199, USA
Listing for: ESR Healthcare
Full Time position
Listed on 2026-06-22
Job specializations:
  • IT/Tech
    Systems Administrator, IT Specialist
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
Position: Product Specialist (4590-1)  San Francisco, CA remedy

Product Specialist (4590-1) San Francisco, CA

Job Summary:

The Product Specialist will be responsible for managing and troubleshooting IT systems, ensuring optimal performance and security.

Key responsibilities include:

  • Managing tickets and routing them to the appropriate teams, with detailed follow-up using Remedy (SLA, OLA, KPI metrics).
  • Reviewing server logs for errors and addressing issues promptly.
  • Following up on vendor tickets and coordinating with external vendors as needed.
  • Providing ideas to eliminate repetitive work and improve processes.
  • Identifying opportunities for infrastructure consolidation and retirement.
  • Performing server administration, scripting, patching, OS upgrades, and complex troubleshooting.
  • Utilizing cybersecurity tools and fundamentals to maintain system security.
  • Implementing system enhancements to improve performance and security.
  • Qualifications:

    • Experience level:
      Mid-senior (8+ years)
    • Education:

      Bachelor's degree

    Additional Information:

    • Industry: Information Technology and Services
    • Business Vertical:
      Life Sciences, Health Care, Energy, Resources, and Utilities
    • Pay rate:
      View hourly pay rate
    • Total positions: 1
    • Relocation assistance:
      No
    • Visa sponsorship eligibility:
      No
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