Senior Analyst - IT Support

Role Overview

We are seeking a Senior Analyst – IT Support to provide hands‑on and remote support to colleagues in‑person, phone, and virtual channels, assisting with laptop builds, hardware/software troubleshooting, colleagues onboarding and offboarding, asset management, and incident resolution.

Provide technical support to local and remote colleagues through in‑person, phone, and virtual channels, resolving end‑user computing issues, network access, Audio/Video, printing, and collaboration tools. Diagnose and resolve level 1 and level 2 hardware and software incidents (workstations, laptops, docking stations, mobile devices, peripherals).

3–5+ years of hands‑on IT support experience with at least 1–2 years in an onsite or field‑support role. Experience with desktop imaging / provisioning tools, common enterprise collaboration platforms, printer management, and AV systems.

• 3–5+ years of hands‑on IT support experience
• 1–2 years in an onsite or field‑support role
• Experience with desktop imaging/provisioning tools
• Common enterprise collaboration platforms
• Printer management
• AV systems
• ITSM tools and ticketing systems
• Vendor services management
• Excellent verbal and written communication skills
• Strong customer service orientation
• Ability to work independently onsite
• Certifications such as CompTIA A+, Network+, Microsoft 365 Certified, Apple ACMT/ACSP, or relevant vendor/AV certifications

• Health and welfare benefits
• Tuition assistance
• 401K savings
• Other retirement programs
• Employee assistance programs