Implementation Manager

About Rocketlane

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 200 passionate professionals, all focused on building a product that teams love to use.

Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.

As an AI-Implementation Manager at Rocketlane, you will lead end-to-end onboarding for our largest customers in the US. You’ll run discovery, solution design, configuration, integrations, and go-lives with a strong consultative voice. You’ll guide customers toward best practices, manage escalations when needed, and ensure they get value—fast. This is a high-ownership role designed for our future AI-first Professional Services org
, where problem-solving, adaptability, and technical depth are essential.

• Own the full onboarding lifecycle for enterprise customers—from kick-off to go-live.
• Lead requirement-gathering sessions and translate business workflows into Rocketlane configurations.
• Design and guide customers on best-practice implementations, even when that means pushing back or course-correcting.
• Work with customer teams (IT, HR, Finance, PMO, Ops) to design integrations with systems like HRMS, CRM, Net Suite, and fintech platforms.
• Collaborate with internal teams (Product, Engineering, Solutions) to unblock complex implementations.
• Manage risks, escalations, and tough conversations with clarity and calm.
• Adopt and shape AI-driven workflows to automate routine tasks and improve customer value delivery.
• Serve as the customer’s trusted advisor on onboarding processes, data flows, and integration patterns.

• Hands‑on experience with REST APIs, Webhooks (reading API docs, testing endpoints, and understanding auth flows).
• Experience building or supporting custom integrations between SaaS platforms and third‑party systems.
• Strong understanding of SaaS concepts: data models, webhooks, API limits, auth, and typical enterprise integration patterns.
• Comfortable working with tools like Postman, Workato, Boomi, Zapier, Make
  , or other iPaaS solutions.

• 5+ years in a customer‑facing role at a SaaS company (Implementations / Onboarding / Technical Consulting).
• Proven ability to run enterprise onboarding projects end‑to‑end with minimal supervision.
• Skilled in conducting discovery, documenting workflows, and translating requirements into system configurations.

• Strong curiosity and a builder mindset—someone who experiments, prototypes, and learns independently.
• Comfortable using modern AI‑assisted development or scripting tools (e.g.,
  Cursor, Replit, Lovable or similar) to automate tasks, validate data, test APIs, or streamline workflows.
• Driven to “own your destiny” by building small scripts, utilities, or workflows that make onboarding faster, cleaner, and more scalable.

• Ability to be assertive
  —advise customers on the best approach rather than simply taking requirements.
• Experience navigating escalations and difficult conversations with professionalism.
• Excellent written and verbal communication; ability to simplify technical concepts.

• Strong analytical skills with a bias for action—thrives in ambiguity.
• High ownership mentality: independently unblocks, drives outcomes, and keeps projects moving.

• Experience implementing or supporting systems like Salesforce, Workday/BambooHR, Net Suite, ERP/CRM/Finance tools
  .
• Background in Professional Services, Customer Success, or PSA tools (Rocketlane, Asana, Wrike, Jira, Click Up, Salesforce PSA).
• Understanding of SSO/SAML, enterprise IT processes, or data migration.
• Familiarity with SQL for basic data validation.
• Project Management certifications (PMP, CSM) or equivalent mindset.
• Experience in high‑growth…