Manager IT - Unified Communications Microsoft Teams & Audio‑Video Conferencing

Role Summary

The Manager, IT - Unified Communications is responsible for the strategy, delivery, and operational support of Microsoft Teams and enterprise audio/video conferencing services across the organization. This role owns Teams meetings, voice, conferencing rooms, and AV platforms, ensuring reliable, secure, and high-quality collaboration experiences for end users and executives. The manager leads a small team and partners closely with IT, Facilities, Security, and business leaders to support hybrid work at scale.

• Own the administration and lifecycle management of Microsoft Teams, including meetings, policies, voice, and integration with conferencing technologies.
• Lead adoption, optimization, and ongoing enhancements of Teams audio/video services, including conference room experiences (e.g., Teams Rooms).
• Partner with security and compliance teams to ensure Teams configurations align with corporate policies and regulatory requirements.

• Oversee enterprise audio/video conferencing infrastructure, including Teams, Zoom, Webex, and room-based AV systems (Poly preferred).
• Ensure high availability, performance monitoring, and proactive issue resolution for executive and business-critical meetings.
• Coordinate with Facilities and vendors on conference room standards, upgrades, and new builds.

• Lead and mentor a team responsible for UC and AV support (L1/L2/L3), including performance management and skills development.
• Own vendor relationships, contracts, and licensing related to conferencing and collaboration platforms.
• Develop and enforce standards, documentation, and best practices for conferencing technologies.

• Define the roadmap for collaboration and AV services, aligned to hybrid work and business strategy.
• Track usage, performance metrics, and user satisfaction; report trends and recommendations to senior IT leadership.
• Stay current on emerging collaboration and AV technologies and recommend innovations where appropriate.

• 8+ years of experience in Unified Communications, Collaboration Platforms, or AV Services, with manager-level responsibility.
• Strong hands‑on knowledge of Microsoft Teams, including meetings, voice, and conferencing capabilities.
• Experience managing enterprise audio/video conferencing environments, vendors, and support teams.
• Working understanding of networking, AV hardware, codecs, and collaboration room technology.

• Experience supporting executive‑level or high‑visibility conferencing environments.
• Prior ownership of Teams Rooms, large conference spaces, or hybrid workplace initiatives.
• Microsoft Teams or Unified Communications certifications.

Dublin, CA (hybrid)