Sr. APeX Application Analyst - Willow Ambulatory

Department Overview

At UCSF Health, the Health Information Technology (Health IT) department is the digital backbone of our healthcare system. Our teams – spanning applications, technology, and support – design, build, and sustain the advanced digital ecosystem that empowers patient care, research, and education across UCSF Health.

Driven by UCSF's mission of caring, healing, teaching, and discovering, we ensure that technology enhances every interaction between patients, providers, and staff. Our talented professionals play a vital role in supporting the delivery of complex, specialized care that is unique to UCSF Health.

We are a mission‑oriented, community‑focused department, proud to serve a diverse patient population. Team members are empowered to drive change, innovate, and contribute to a culture that values collaboration, inclusion, and excellence. Working within a cutting‑edge enterprise technology environment, Health IT partners across the organization to deliver exceptional care through innovative, reliable, and connected technology solutions.

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished. The functions listed represent 10% or more of the work.

• 20% Leads and/or conducts the planning and implementation of clinical software, hardware, operating systems and/or distributed clinical information systems at all levels of complexity and scope. Advises peers or manages improvements in optimization and improved functionality.
• 10% Works on highly‑complex initiatives to perform advanced analyses of patient care workflow and processes in various clinical departments, and to plan, develop, and define information technology solutions for improved system integration, functionality, and outcomes. Contributes to new and innovative workflows to improve operational efficiencies. Demonstrates efficiency and independence in complex projects while working autonomously with negligible direction from Supervisor and/or Manager.
• 10% Serves as a technical leader, conducting in‑depth analysis and documentation of system specifications and identifying process changes as a result of system upgrades and new releases. Leads teams and committees in developing highly‑complex project plans, and provides senior staff and management with guidance and recommendations for improvements in quality, efficiency, and functionality.
• 10% Leads the development of new projects at high levels of complexity and broad scope. Functions as a resource to resolve systems analysis and testing issues. Works to resolve technical challenges, as well as interpersonal and/or team performance issues in regards to development.
• 2% Designs and conducts user training in complex clinical information system workflows and processes, hardware and/or operating systems with broad scope.
• 30% Troubleshoots complex issues of broad scope with clinical software, hardware, operating systems and/or distributed clinical information systems. Identifies and coordinates service and support as needed between clinical engineering, IT, networks, departments and outside vendors. Develops, collaborates and implements new functionality, testing, workflows, processes, system designs or developments as needed.
• 5% Coordinates development of new Standard SOP to assist in standardization of routine processes to support the technology used by the business unit. Supports change and innovation.
• 5% Seeks improvements in services. Consults with clinicians, using feedback to improve use of technology for the clinical and business users.
• 8% Realigns based upon business and clinical needs. Looks to new opportunities to address customer service challenges. Documents issues and develops/communicates plans to address.

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• PharmD degree.
• Minimum 5 years of relevant work experience or equivalent combination of education and experience.
• Epic Willow Ambulatory Application Certification.
• Broadly…