Data Systems Administrator & Support Specialist

Position Overview

The International School of San Francisco is seeking a dynamic and collaborative Data Systems Administrator & Support Specialist to join our community. This role focuses on strengthening integrations, data reliability, and reporting across the school. The Data Systems Administrator holds primary responsibility for the core functionality of our Student Information System, Blackbaud, ensuring data security and integrity, configuring the system for use by all constituencies, and leading the integration of the SIS with other systems.

The Data Systems Administrator optimizes functionality, troubleshoots issues with the SIS, and provides timely end‑user support when needed.

This position is also responsible for a range of additional account and database functions across the school including our library databases, Toddle LMS, and student/faculty/staff software tools. Reporting to the Director of Education and Information Technology, the Data Systems Administrator takes a proactive role in identifying innovative technological approaches to address user needs and creates a supportive, service‑oriented environment. The position is an integral member of the tech team, collaborating actively with colleagues to ensure user‑friendly, efficient, cost‑effective software and hardware solutions across the school.

• Manage and support users in the configuration of Blackbaud Student Information (SIS) and Financial products including integration with other systems such as Ravenna Admit, Toddle, and Pick‑A‑Time
• Manage the school’s SIS & Library databases along with our Toddle LMS architecture and academic data workflows
• Maintain professional documentation of procedures and practices for the Blackbaud SIS and other core tools
• Maintain integrations between admissions, finance, and instructional systems
• Design and maintain institutional reporting structures and datasets
• Conduct data integrity and access audits to ensure system reliability
• Improve operational workflows across departments through automation and integration
• Support responsible data governance and security practices across school systems
• Support users with networked copier/printer connectivity setups and issues
• Provide support for MacOS, Windows, and ChromeOS client software and related programs and install, configure, and maintain software, hardware, and related peripherals
• Troubleshoot Google Workspace settings, accounts, and devices
• Support and configure Apple devices with the JAMF Mobile Device Management System
• Respond to help desk requests in a timely and professional manner
• Troubleshoot and document IT issues
• Provide backup AV support in conjunction with other department staff (Projectors, Apple TV, DVD players, Zoom TV Neat Bar and peripherals). Provide backup AV support at school functions as needed
• Stay current on developments in software tools for schools and workplaces and suggest innovative, cost‑effective solutions to user needs
• Other projects/tasks as assigned

• Blackbaud SIS configuration and management experience - including, but not limited to:
  Advanced Lists and Reporting, Insight Designer and Dashboards, Roles and Permissions best practices and auditing
• Working knowledge with system integrations, APIs, or data imports/exports
• Working knowledge and experience with device management, hardware, and software setup, repair, and troubleshooting in an Apple (MacOS & iOS) environment
• Basic understanding of Mac OS, Windows OS, Chrome OS, and familiarity with Google Drive/Docs
• Basic understanding of AI tools and an interest in exploring potential use cases
• Excellent written and oral communication skills, customer service, time management, interpersonal and organizational skills
• Self‑motivated
• Comfort with multi‑tasking; able to effectively prioritize and execute tasks in a fast‑paced environment
• Excellent problem solving and critical thinking skills; keen attention to detail
• Ability to interact with individuals with a range of technological expertise in a calm, courteous, and professional manner
• Ability to work independently and as part of a team in a diverse, fast‑paced, multilingual educational…