Senior Customer Business Executive

Walk Me, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging Walk Me's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and Walk Me form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with Walk Me's intuitive digital adoption platform.

The Senior Customer Business Executive is responsible for owning and growing strategic existing accounts by ensuring customers derive measurable value from the Walk Me while identifying opportunities to expand its use across the organization. This is a strategic, consultative role requiring a blend of commercial ownership, executive engagement, and technical product understanding. The successful candidate will work closely with senior stakeholders to position Walk Me as a core enabler of digital transformation, productivity, and user adoption.

You will act as a trusted strategic partner to customers, ensuring long‑term account sustainability through strong adoption, renewal leadership, and growth initiatives.

• Strategic Account Leadership
• Own and manage a portfolio of high‑value strategic customer accounts.
• Develop and execute long‑term account strategies that align Walk Me capabilities with customer business priorities.
• Identify opportunities to embed Walk Me more deeply across enterprise systems and processes.
• Position Walk Me as a strategic platform supporting enterprise digital transformation initiatives.
• Executive Relationship Management
• Build trusted relationships with C‑level and senior business stakeholders.
• Lead Executive Business Reviews (EBRs) and strategic roadmap discussions.
• Serve as a strategic advisor, connecting platform capabilities to enterprise outcomes such as productivity, transformation, and employee experience.
• Platform Expertise & Solution Strategy
• Maintain strong functional knowledge of the Walk Me platform.
• Work with customers to design scalable adoption strategies and high‑value use cases.
• Guide customers on best practices for platform optimization, governance, and scaling across the enterprise.
• Partner with internal technical teams where deeper implementation support is required.
• Revenue Ownership & Growth
• Own renewals and expansion strategy across your account portfolio.
• Identify and drive upsell and cross‑sell opportunities by expanding Walk Me usage into new departments, processes, and systems.
• Protect and grow recurring revenue through proactive engagement and account health management.
• Adoption & Value Realization
• Ensure customers achieve clear, measurable outcomes from Walk Me adoption.
• Monitor engagement metrics and platform usage to proactively identify risks or growth opportunities.
• Develop value realization frameworks and ROI narratives that demonstrate the platform’s impact.

• Significant experience in enterprise SaaS account management, customer success, or strategic sales roles.
• Proven ability to manage and grow complex enterprise accounts.
• Strong capability to operate at both executive and technical levels.
• Experience driving large renewals and expansion opportunities.
• Exceptional presentation, storytelling, and stakeholder engagement skills.
• Experience working with digital adoption platforms, transformation programs, or enterprise software ecosystems.
• Familiarity with enterprise application environments (e.g., ERP, CRM, HR platforms).
• Experience influencing cross‑functional customer stakeholders in complex organizations.
• Strategic Enterprise Account Management
• Executive Stakeholder Engagement
• Commercial Growth & Expansion
• Digital Transformation Advisory
• Platform Adoption Strategy
• Value Realization & ROI Storytelling
• Success measured through strategic account growth and expansion.
• Enterprise platform adoption.
• Renewal…