Senior Product Manager - Marketplace Quality

Stub Hub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want Stub Hub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, partners, and systems to get buyers in—reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust.

Within this mission, Marketplace Quality plays a critical role: building the intelligence that ensures fans enjoy the broadest, safest inventory in live events – without compromise. We don’t believe trust and growth are a tradeoff. We believe in inventing systems that expand both.

As a Senior Product Manager – Marketplace Quality
, you will design and evolve the intelligence layer that governs how supply enters Stub Hub. You’ll own a suite of scalable, adaptive systems that determine what can be listed on the platform and what level of friction sellers experience. Your mandate:
accelerate platform growth while increasing marketplace trust – pushing beyond traditional risk tradeoffs. This role is built for a systems-minded product leader: someone energized by complex dynamics, motivated to invent new models for marketplace trust, and excited to build 0→1 products that shape the future of supply on Stub Hub.

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

• Drive strategy for AI‑decided, intelligent, scalable, adaptive systems, and automated tooling that determine listing eligibility and shape seller experience across the platform.
• Develop low‑friction onboarding frameworks that expand marketplace liquidity and safety – introducing innovation that unlocks new supply without compromising fan trust.
• Translate ambiguous, systems‑level challenges into actionable product strategies, experiments, and long‑term architectures.

• Take full ownership of a set of systems, metrics, and initiatives within the Fulfillment product area.
• Partner closely with engineering, data science, and operations to design, build, and scale risk‑informed workflows.
• Lead the end‑to‑end development of 0→1 capabilities that respond to evolving trends in a dynamic, global marketplace.

• Improve how sellers enter and interact with the platform—driving the right outcomes for fans, partners, and marketplace health.
• Use data to understand emerging patterns, measure system performance, and inform prioritization.
• Improve seller and listing quality through intelligent controls that enhance fan confidence and reduce downstream issues.

• 5+ years of experience in product management, ideally in marketplaces, trust & safety, risk, fulfillment, or other systems‑focused environments.
• Proven ability to operate independently in ambiguous problem spaces—setting strategy, aligning stakeholders, and driving execution.
• Strong analytical and technical fluency; comfortable with data, experimentation, and partnering with engineering and data science teams.
• Demonstrated success designing and scaling systems that influence marketplace or platform dynamics.
• Systems thinker who understands how changes propagate across a complex ecosystem and can design for long‑term marketplace health.
• Equally comfortable zooming out to define strategy and zooming in to craft the details of a model, workflow, or experiment.

• Accelerated Growth Environment:
  An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments…