Analyst, Technology Operations

# Analyst, Technology Operations Earthjustice Environment  & Climate Justice Operations, Finance & HRLocation2 Locations Country United  States Work Mode On-site

Found3 days ago Experience

Mid-Level---For the full description, please visit the official website.

Information Technology San Francisco,  California Remote,  United States Earthjustice is the nation's leading environmental law organization. We wield the power of law and the strength of partnership to protect people’s health, preserve magnificent places and wildlife, advance clean energy, and combat climate change. We are here because the Earth needs a good lawyer.

Driven by a passion for justice, inclusion, partnership, and excellence, our core values lead us to seek a broad range of perspectives and backgrounds to achieve our mission and maintain an inclusive environment where all staff are valued and respected.

The Analyst, Technology Operations supports the organization's information governance and data privacy initiatives by serving as a knowledgeable resource for end users—answering questions, sharing best practices, hosting office hours, and guiding stakeholders through system migrations and testing. This role contributes to the technical implementation of supporting systems and acts as an escalation point for end-user support, ensuring issues are resolved efficiently and effectively.

Additionally, the Analyst helps shape and prioritize the team's backlog, ensuring work aligns with operational needs and program goals. The role supports the adoption of information governance and data privacy policies, processes, and tools, promotes consistent ways of working, and helps ensure teams understand and follow enterprise standards. The Analyst, Technology Operations also contributes to continuous improvement by surfacing themes, risks, and opportunities and coordinating follow-up with stakeholders.

This is a non-supervisory position.

The Analyst, Technology Operations is expected to work a full-time (37.5 hours/week) schedule, and may work remote from the following locations: U.S.## What You'll Do### User & Operational Support (50%)
* Serve as a point of escalation for end‐user issues related to supported tools and processes, ensuring timely triage and coordination with appropriate teams.
* Support the implementation and ongoing operation of information governance, privacy, and DLP tools by assisting with configuration, testing, deployments, and routine operational tasks.
* Assist with system changes, enhancements, and migrations by coordinating activities, documenting issues and outcomes, and supporting readiness for release, including interfacing with vendors and contractors contributing to the projects.### Requirements & Stakeholder Support (20%)
* Assist with gathering and documenting business and user requirements, use cases, and operational needs in collaboration with legal, privacy, security, IT operations and cross-departmental stakeholders from Program, Development and Communication teams.
* Support discovery activities across systems and data sources by helping identify usage patterns, dependencies, and operational impacts.### Program Support & Planning (20%)
* Support information governance, privacy, and DLP initiatives by assisting with program planning, backlog intake, and coordination of operational work.
* Contribute to research and information gathering related to tools, features, and process improvements, and summarize findings for program leads.
* Help define and document success measures, operational metrics, and tracking mechanisms that support program goals related to risk reduction, compliance, and user adoption.### Operational Reporting & Improvement (10%)
* Assist with collecting, maintaining, and validating operational data used or reporting, monitoring, and continuous improvement.
* Support compliance, audit, and readiness activities by maintaining documentation, inventories, and required records.
* Identify recurring issues, risks, and opportunities based on operational experience and user feedback, and coordinate follow‐up with program leads and stakeholders.### Ongoing Learning
* Actively pursue professional development…