Touch Implementation Specialist - Americas - PST

Hi, I’m Daryl and I’m the Manager of High Touch Implementations  of my favorite aspects of Ashby is our operating principle of Continuous Improvement coupled with our principle of caring deeply about our customers. That’s why I am thrilled to be hiring a High Touch Implementation Specialist in the PST or MST timezone.

As a founding member of the High Touch Implementation team and part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll have a unique opportunity to help shape this new implementation offering and uplevel the overall customer experience.

As an Implementation Specialist aligned to our High Touch segment, you will be responsible for managing and executing the end‑to‑end implementation of Ashby’s solution for mid‑market and smaller enterprise customers. Your book of business will include about fifteen active implementations at a time, each lasting four to eight weeks. You will work directly with customers to develop and execute implementation plans that ensure a positive customer experience and expedited time to value.

Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.

• Implementation & Project Management
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  Extensive experience leading implementation and onboarding projects in high growth B2B SaaS environments, defining scope, aligning stakeholders, communicating project plans, and delivering results against agreed on expectations. Keep teams on track to meet milestones, work effectively in a remote‑first setting, and are willing to travel