Senior AI Value Delivery & Strategy Lead

Location

San Francisco (Klarity HQ);
Chicago;
New York

Full time

On-site

AI Value Delivery

• $190K – $250K
  • Offers Equity

About Klarity

Klarity (YC S18) is the Enterprise Instinct platform. TL;

DR:
Series B, $91M raised, 7x growth last year.

Enterprises still rely on consultants to figure out how they operate – months of work, millions spent, and outdated before the ink dries. We built a better way.

Our AI discovers how work actually happens across every team and application, Structures it into a living Context Graph, and Improves it continuously.

Service Now mapped 900+ processes in 9 days. Door Dash captured 3,800+ finance operations in 14 weeks, replacing a 2-year engagement. That's not a project. That's compounding intelligence.

OpenAI, Google, Door Dash, and Stripe use Klarity to transform how they transform. We shipped GPT-4 document chat within 12 hours of OpenAI's API launch.

Speed and quality aren't a tradeoff here – they're the standard.

Become an industry disruptor, drive exponential impact and move customers from promise → value, fast.

As an AI Value Delivery Lead, you operate like a forward-deployed expert consultant for Klarity customers and help build our AI Delivery function. You'll own the critical path from contract signature through early value realization, ensuring customers achieve their goals on Klarity… not just a successful onboarding.

This is a unique and high impact role. We're looking for:

• Understanding of great operational design and familiarity with process engineering, knowing the importance of having just the right level of structure.

• Ability to think abstractly and speak at all levels:
  Executive Facilitation & Storytelling, User Journey Design, Customer Experience & Product.

• Design thinking depth, change management skills and a builder mindset. A player coach who can multiply teams with your experience and make it scalable with AI.

• Outcome oriented and creatively scrappy:
  Hypothesize, hustle and hone. Knows when to bend frameworks, creates 2 way doors, technological self starter and treats setbacks as learning opportunities.

Serving as a connective tissue between Sales, Product and Engineering, you'll turn field learnings into scalable playbooks, product improvements and customer outcomes.

Portfolio / Span of Control: ~7-10 strategic customers | $3-5M ARR ownership

• Accelerated value realization: Act as a strategic advisor orchestrating and executing Value Realization Onboarding Sprints that get customers to their magic milestones within 20-30 days.

• Internal innovation & optimization: Continuously assess the 'what,' 'why,' and 'how,' and find ways to enhance our processes, infrastructure, and technology to increase the future scalability of post-sales & value realization.

• You've worked in top-tier consulting (e.g. McKinsey, Bain, BCG) or within UX / Transformation / ops roles at enterprise scale.

• You've partnered with clients or internal teams on large-scale operational initiatives and have the presence to advise VPs and C-level execs.

• Bonus if you've created apps, coded, written workflows, or partnered deeply with engineering/product teams.

• Six Sigma experience preferred but not required! You've experienced traditional transformation, know it doesn't need to be so difficult and you're motivated to solve it with AI.

• Ideal
  
  Experience:
  
  8+ years

Primary KPIs:

• Onboarding Sprint Value Realization Attainment across your customers (SLA)

• Customer Experience & Implementation Health (Index Percentages)

• NRR & GDR based on book of business

• Internal optimization (process improvements deployed + impact)

A 2-day work pilot is part of the application, which will include:

• Design Thinking: Build a canonical event model along the Klarity customer lifecycle

• Internal process optimization: Tackle one bottleneck in the onboarding / value realization workflow (we'll give you options)

• Prototype a tool: Use internal tools to build an agent or automation that addresses an existing hurdle for the team

• Cross-Functional Communication: Present lifecycle insights & internal optimization as an…