Director, Customer Security Response

Director, Customer Security Response Skip to main content#Director, Customer Security Response page is loaded## Director, Customer Security Response Apply remote type:
Office Tech-Flexible locations:
Washington
- Bellevue:
California
- San Francisco time type:
Full time posted on:
Posted 10 Days Agojob requisition :
JR343952
* To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
* Job Category Enterprise Technology & Infrastructure Job Details
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The Experience    The Director of Customer Security is part of our Customer Response, Escalation, and Security Team (CREST) — a global team of elite incident responders protecting Salesforce customers from the most sophisticated security threats. This role leads CREST operations across the Asia-Pacific (APAC) region and US West Coast and sits within the broader Security organization, reporting to the Director of CREST.
We are looking for a Director of Customer Security who is an investigator first and a leader second. You will own the region's most complex, high-severity security incidents end-to-end — from hands-on log analysis and scoping through executive communication and regulatory notification — while building and managing the team that handles our growing incident volume. This role is based in Bellevue, WA or San Francisco, CA.
What You'll Actually Be Doing
* Personally lead the most complex customer security investigations across APAC and US West, including multi-cloud data exfiltration scoping, novel attacker tactics, techniques, and procedures (TTPs), and advanced API abuse — using tools like Splunk and SQL to determine scope, timeline, and exfiltration vectors.
* Serve as the final technical authority on containment decisions for the region, including credential rotation, OAuth revocation, IP blocks, and deployment moratoriums, and lead high-stakes customer calls — including those involving legal counsel or regulatory pressure — without requiring senior escalation.
* Own regional operations including staffing, capacity planning, on-call scheduling, and case assignment, while setting quality standards for investigation documentation and customer-facing notifications across APAC and US West.
* Drive cross-functional engagement with Detection Engineering, Threat Intelligence, Product Security, and Legal to close detection gaps, and lead the team's transition from manual investigation to AI-driven automated triage and scoping.

You're Our Person If...
* You have 10+ years in information security, including at least 5 years leading hands-on incident response — and you are currently performing technical investigations, not purely managing.
* You can independently scope data exfiltration across APIs, bulk exports, and connected apps in multi-tenant SaaS environments, and write complex multi-source Splunk and SQL queries, including regex-based correlation.
* You have a demonstrated track record of leading complex, high-severity incidents end-to-end — from technical investigation through executive communication and regulatory notification (including Global Data Protection Regulation (GDPR), Digital Operational Resilience Act (DORA), and state breach notification laws).
* You have built and managed high-performing, globally distributed security teams with clear performance standards, and can influence cross-functionally across Engineering, Legal, Product, and customer-facing organizations.

Even Better If...
* You have experience managing AI and automation…