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IT Principal Enterprise Delivery Lead

Job in San Francisco, San Francisco County, California, 94199, USA
Listing for: Zendesk
Full Time position
Listed on 2026-06-25
Job specializations:
  • IT/Tech
    IT QA Tester / Automation, IT Project Manager, Systems Analyst
Salary/Wage Range or Industry Benchmark: 193000 - 289000 USD Yearly USD 193000.00 289000.00 YEAR
Job Description & How to Apply Below
IT Principal Enterprise Delivery Lead Skip to main content

This website uses cookies to improve your web experience. By using the site, you agree to the use of cookies. Privacy Policy#IT Principal Enterprise Delivery Lead page is loaded## IT Principal Enterprise Delivery Lead Apply remote type:
Hybrid locations:
San Francisco, California, United States of America:
Austin, Texas, United States of America:
Madison, Wisconsin, United States of America time type:
Full time posted on:
Posted Todayjob requisition :
R34946##

Job Description
** The IT Principal Enterprise Delivery Lead is responsible for the large-scale orchestration of testing across complex integrations and major transformation programs, such as Enterprise Resource Planning (ERP). A critical responsibility of this role will be to serve as the primary Quality Assurance (QA) engineering delivery lead for enterprise-wide initiatives. Acting as a strategic partner to Business and Product leads to ensure critical, high-investment projects do not fail, this role brings strong QA engineering leadership to execution teams.

By operationalizing and scaling the frameworks, platforms, and tooling built by the QA COE, this role drives the execution of QA governance, quality gates, and defect management discipline across the enterprise to ensure predictable, high-quality delivery outcomes.**##
**** KEY RESPONSIBILITIES
******** 1. Release Cycle Quality Governance****
* ** Monitor the transformation's release readiness across multiple squads, proactively raising enterprise-level risks to avoid late-stage defects in critical integrations.**
* ** Ensure Quality Gates, Entry Criteria, and Exit Criteria are met as a mandatory part of the Definition of Done.**
* ** Support compliance with QA standards across the squad or delivery team.**
* ** Drive operational QA execution and technical engineering leadership within each release cycle for major programs.**
* ** Lead the hands-on expansion and maturity of core testing platforms, driving the enterprise adoption of Playwright, Jenkins, and SA utils across delivery teams.
****** 2.*
* ** Scaling QA Capacity & Functionality Through AI****
* ** Design and execute tactical plans to scale and extend overall QA capacity and testing functionality through the practical application of Artificial Intelligence (AI).**
* ** Implement AI-driven efficiencies to optimize test generation, accelerate release cycles, and scale test coverage without increasing manual overhead.**
* ** Leverage predictive capabilities and AI tooling to proactively identify hotspot areas in complex codebases and integration points.
****** 3. Requirement Review & QA Transformation Leadership****
* ** Lead the cross-functional End-to-End (E2E) strategy for complex transformation programs, ensuring zero business disruptions during major go-lives.**
* ** Operationalize the CoE’s automated "rules of the road" across complex integrated ecosystems to modernize legacy testing practices.**
* ** Participate in and drive Requirement Review Sessions at the start of each release or feature.**
* ** Conduct structured walkthroughs of test scenarios with IT Business Systems Analysts ("BSAs") and Business teams before testing begins to prevent requirement leakage.
****** 4. Defect Management and Auditability****
* ** Ensure every defect includes a verified Root Cause Analysis (RCA).**
* ** Maintain strict bi-directional traceability between test cases and defects to provide a complete audit trail.**
* ** Actively participate in bug triage calls and ensure defects are reviewed, prioritized, and tracked to closure.**
* ** Own enterprise-level test management, utilization, and tracking within X-Ray to ensure structured and transparent execution visibility.**
* ** Maintain strict bi-directional traceability between test cases in X-Ray and Jira defects to provide a complete audit trail
****** 5. Reporting and Data Hygiene****
* ** Maintain high data hygiene across QA reporting tools and trackers.**
* ** Ensure test execution status, defect status, and release metrics are updated in real time to support decision-making
****** 6. QA Ceremony Ownership****
* ** Take full ownership of QA ceremonies and drive active participation from senior stakeholders to ensure quality goals align with business priorities.**
* ** Operationalize standardized QA ceremonies across the delivery lifecycle (daily connections, status reviews, bug triage)
****** 7. Stakeholder Management****
* ** Act as the primary QA liaison to streamline the delivery of objective, data-driven test results to Business and Product leads, providing the visibility needed for core team release decisions.**
* ** Coordinate directly with Business Systems Analysts (BSAs), Product Owners, and Engineers to orchestrate structured test scenario walkthroughs, directly mitigating requirement leakage before testing execution begins.**##
**** REQUIRED SKILLS AND EXPERIENCE****
* ** Minimum of 10 years of experience in Software Quality Engineering, including at least 5 years…
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