Sr. APeX Application Analyst - Willow

Job Description

Sr. APeX Application Analyst functions as the primary support contact and expert for the application. They work under the direction of the Team Lead and/or Manager to configure, build and install the application. They coordinate all issues that arise during the project for their application area. Key operational activities include primary responsibility to analyze workflows and understand policies, procedures and constraints of the clinical or business operations supported by the application.

In‑depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application.

As a Sr. APeX Application Analyst the candidate is expected to lead project/initiatives within the team/department.

The Sr. APeX Application Analyst also develops user training aids and trains end users in workflow and use of the application. They function as the primary contact to troubleshoot problems and questions from end‑users during training, go‑live, stabilization and ongoing support (7x24). Successful candidates are skilled communicators who make decisions independently and in collaboration with others up and down the project structure.

They are considered technical leaders with a high degree of knowledge in the overall field and recognized expertise in specific areas. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users to learn and adopt the use of the application.

The Sr. APeX Willow Analyst must be certified in one of the following APeX applications (or successfully receive certification within 6 months of hire):

• Willow

The Clinical Applications Team is responsible for designing, testing, and implementing the clinical aspects of UCSF’s Electronic Health Record. The team works to ensure interoperability with other third‑party systems and devices.

• Judgment
  :
  Makes wise decisions, root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
• Communication
  :
  Listens well, concise and articulate in speech and writing, treats people with respect independent of their status or disagreement with you and maintains calm poise in stressful situations.
• Impact
  :
  Accomplishes amazing amounts of important work, colleagues can rely upon you, focus on results, exhibit bias‑to‑action, and avoid analysis‑paralysis.
• Innovation
  :
  Finds practical solutions to hard problems, suggests better approaches, new ideas that prove useful, stays nimble by minimizing complexity and finding time to simplify.

• 10% – Leads and/or conducts the planning and implementation of clinical software, hardware, operating systems and/or distributed clinical information systems at all levels of complexity and scope. Advises peers or manages improvements in optimization and improved functionality.
• 10% – Works on highly‑complex initiatives to perform advanced analyses of patient care workflow and processes in various clinical departments, and to plan, develop, and define information technology solutions for improved system integration, functionality, and outcomes. Contributes to new and innovative workflows to improve operational efficiencies.
• 10% – Serves as a technical leader, conducting in‑depth analysis and documentation of system specifications and identifying process changes as a result of system upgrades and new releases. Leads teams and committees in developing highly‑complex project plans, and provides senior staff and management with guidance and recommendations for improvements in quality, efficiency, and functionality.
• 2% – Leads the development of new projects at high levels of complexity and broad scope. Functions as a resource to resolve systems analysis and testing issues. Works to…