Technical Project Manager; Term-Limited

Technical Project Manager (Term‑Limited)

Location: New York, NY;
San Francisco, CA;
Washington, DC

Full‑time, hybrid role that requires two days in the office each week or eight days per month. The position is a two‑year term‑limited role in the Information Technology Department of the ACLU’s National office. The Technical Project Manager reports to the Chief Information Officer and leads organization‑wide implementation of systems, business applications, and processes across National and Affiliate offices, using industry best practices such as PMI, Agile/Scrum, and ITIL.

Lead the complete lifecycle of technology implementation, from RFP and evaluation through proof of concept, procurement, functional and security design, testing, training, change management, deployment, operational adoption, support, and continuous improvement. Work with ACLU departments, vendors, and IT staff to determine priorities, evaluate business and technical requirements, and manage project risk and change.

• Work with ACLU departments across the nationwide organization, vendors, and IT staff to determine priorities, evaluate business, technical requirements, and resource needs to implement technical solutions.
• Perform stakeholder requirements and impact analysis, risk assessment, feasibility studies, and project scoping, using established industry frameworks such as the RACI matrix to effectuate desired outcomes and drive project ownership.
• Develop project goals, uncover and document dependencies, establish negotiated work commitments and timelines, deliverables, and expected outcomes with project stakeholders.
• Create detailed project plans including initiation/charter, business and functional requirements, technical specifications, end‑to‑end process mapping, implementation, testing, training, communications, user rollout, post‑implementation support, and project review.
• Lead risk management by preparing a project risk assessment matrix and updating it regularly for review with the project team and sponsor.
• Manage project schedule, scope, and cost to ensure timely completion within budget, including resource allocation and utilization of project management technologies and best practices.
• Proactively troubleshoot project issues and recommend effective, business‑oriented, strategic solutions, documenting deliberations and decisions.
• Develop a project communications plan and effectively communicate with stakeholders regarding status, issues, deadlines, and changes, producing progress reports and executive dashboards.
• Collaborate with cross‑functional technical and business teams to develop change management, risk mitigation, and communication plans.
• Create project management templates and tools for internal use.

• Be committed to advancing the mission of the ACLU.
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives.
• Work collaboratively and respectfully toward resolving obstacles and conflicts.

• Proven track record of successful systems and process implementations in complex environments using structured, industry best practices.
• Experience implementing enterprise business systems such as the M365 tech stack, ERP (Net Suite), CRM (Salesforce, Blackbaud), HRIS, work‑management (Service Now, Zendesk), request management, document management (SharePoint), and other back‑office applications and third‑party SaaS platforms. Experience with nonprofit donor management and legal systems highly desirable.
• PMP, ITIL, or other related industry certifications required, including experience with program and project management best practices and industry methodologies and frameworks such as PMI, COBIT, ITIL, Agile/Scrum, Waterfall.
• Savvy organizational skills in a dynamic, cross‑functional, inclusive environment with ability to multitask, prioritize, and quickly identify project risks, roadblocks, and issues in a structured manner.
• Effective communication skills, verbal and written, including ability to compose, edit, and proof correspondences,…