Incidents & Escalations Lead, User Operations
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-06-26
Listing for:
OpenAI
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
OpenAI is looking for a Lead, Incidents & Escalations for its User Operations team in San Francisco. You’ll manage real-time incident response and ensure clear communication during live incidents and escalations.
This role requires 10+ years in incident management, alongside strong leadership and technical skills. OpenAI offers a hybrid work model, ensuring a blend of office and remote flexibility.
If you thrive under pressure and enjoy building operational processes, we want to hear from you!
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