Information Systems Manager; San Francisco Health Service System

Recruitment: RTF

Published: December 02, 2025

Accepting Applications Until: December 12, 2025

Department: Health Service System

Job Class: 0931-Manager III

Starting Salary Range: $ - $ (Range

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Role Type: Permanent Civil Service

Hours: Full-time

Exam Type: Position Based Test

The Information Systems Manager plans, organizes, directs, and controls functional and technical work of the People Soft HCM system involving Benefits Administration and other key HSS enterprise systems. The position also manages the department’s IT infrastructure and oversees major healthcare management programs and functions.

• Complete all aspects of regulatory filing such as IRS 1095-C, CMS Part D Creditable Coverage, and CMS RxDC reporting.
• Function as the Department Information Security Officer (DISO) responsible for completing technology risk assessments, remediating findings, responding to cyber threats, and maintaining and testing the business continuity of the operations plan.
• Function as Department Preparedness Coordinator (DPC) responsible for maintaining and providing training on the Facility Emergency Plan and the Workplace Violence Prevention Plan.
• Respond to public information requests; conduct eDiscovery related to legal or compliance matters.
• Prepare and verify data accuracy and completeness of highly sensitive datasets prior to release.
• Administer access and configuration of key applications.
• Provide additional support for time‑critical benefits administration system modifications, including drafting development requests, conducting testing, configuring applications, and providing post‑implementation support.
• Review and approve data releases to ensure compliance with HIPAA privacy and security requirements.
• Ensure information security change‑management processes are followed and reviewed before migrations to production environments.
• Plan, organize, direct, and control functional and technical work of the People Soft HCM system involving Benefits Administration; manage the division’s work, projects, initiatives, and ongoing operational support.
• Communicate with the Controller’s Office, senior management, Executive Steering Committee, boards, commissions, and major stakeholders by providing regular reports; present business needs and system requirements and recommendations for policy action or resolution.
• Oversee department technology and reporting strategy aimed towards streamlining work processes, implementing efficiencies, and making information transparent, understandable, and accessible.
• Collaborate with technical experts to develop business goals that align with the department’s strategic goals and objectives; define and analyze the functional and technical requirements for ongoing system architecture and infrastructure planning and procurement, consistent with maximum efficiency and best practices.
• Collaborate with technical experts to maintain and test a current contingency plan for all technologies and systems to prepare for and mitigate system failure or recovery from disaster.
• Develop and implement procedures, controls and policies to maintain smooth, effective, and secure system operations that remain compliant with city cybersecurity policy and practice, administrative, legal, and regulatory requirements.
• Represent the Department and promote its interests to inter‑agency committees and working groups.
• Perform other duties as required.

Education: Possession of a baccalaureate degree from an accredited college or university, preferably with major college coursework in management information systems, computer science, information technology, data processing operations, business administration, or a related field; AND

Experience: Six (6) years of progressively increasing project management experience, including one (1) year of managing large integrated systems that may have included Human Resources, Benefits, and Payroll functions in a complex organization, and three (3) years of supervising professionals.

Substitution: Additional experience may be substituted for the required degree on a year‑for‑year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30)…