Oracle CC&B SME; Oracle Customer Care and Billing

Responsibilities

• Serve as the technical expert for CC&B workflows, configurations, and integrations.
• Lead and oversee quality assurance testing for CC&B modules and processes.
• Develop and enforce quality standards, testing methodologies, and best practices for CC&B solutions.
• Identify and resolve complex system issues, ensuring CC&B solutions operate reliably and efficiently.
• Design and execute comprehensive test plans for CC&B functionality and performance validation.
• Utilize tools like Jira for defect management and coordinate with development teams for timely issue resolution.
• Collaborate with stakeholders to understand requirements and ensure alignment with business objectives.
• Automate testing and validation processes for CC&B systems to improve efficiency.
• Provide mentorship and training to teams on CC&B tools, workflows, and quality standards.

• Serve as the technical expert for CC&B workflows, configurations, and integrations.
• Lead and oversee quality assurance testing for CC&B modules and processes.
• Develop and enforce quality standards, testing methodologies, and best practices for CC&B solutions.
• Identify and resolve complex system issues, ensuring CC&B solutions operate reliably and efficiently.
• Design and execute comprehensive test plans for CC&B functionality and performance validation.
• Utilize tools like Jira for defect management and coordinate with development teams for timely issue resolution.
• Collaborate with stakeholders to understand requirements and ensure alignment with business objectives.
• Automate testing and validation processes for CC&B systems to improve efficiency.
• Provide mentorship and training to teams on CC&B tools, workflows, and quality standards.

Oracle CC&B, Jira, SQL, Testing and Validation Processes, Workflow Optimization.

• Expertise on Oracle Customer Care and Billing (CC&B) workflows, system configurations, and integrations.
• Experience Leading end-to-end quality assurance (QA) initiatives for CC&B modules, ensuring all processes and functions meet business and technical requirements.
• Experience in Design, implement, and enforce quality standards, testing methodologies, and best practices tailored to CC&B environments.
• Experience in Analyzing, identifying, and resolve complex system issues, ensuring high reliability and operational efficiency of CC&B solutions.
• Experience in Developing and executing comprehensive test plans and performance.