Service Delivery Manager; Infrastructure
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-06-26
Listing for:
Artech
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT Project Manager, IT Infrastructure, Systems Administrator
Job Description & How to Apply Below
Service Delivery Manager (Infrastructure)
We are seeking a highly skilled Service Delivery Manager (Infrastructure) to join our team in San Francisco, CA. The ideal candidate will have a strong background in Linux and Dev Ops, with experience managing large, distributed teams and a deep understanding of ITIL-based service management.
RequiredSkills & Qualifications
- Strong hands‑on and leadership experience in Linux and Dev Ops.
- Broad exposure to Windows, Network, DBA, Storage & Backup platforms.
- Practical experience or working knowledge of AWS cloud services.
- Experience managing large, distributed onshore/offshore teams.
- Strong understanding of ITIL-based service management and delivery governance.
- Excellent stakeholder management and communication skills.
- Prior work experience at client or in client's industry.
- Lead and oversee Linux and Dev Ops platforms, ensuring high availability, performance, and security.
- Provide architectural and troubleshooting guidance for complex infrastructure issues.
- Own end‑to‑end delivery for assigned scope, including operations, escalations, and improvements.
- Ensure compliance with SLAs and KPIs across onshore and offshore teams.
- Provide oversight and coordination across multiple infrastructure towers.
- Support data center‑related audits, capacity planning, and infrastructure assessments.
- Serve as the primary onshore interface for customers and senior stakeholders.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and inclusive work environment.
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