Service Delivery Manager; Infrastructure

Service Delivery Manager (Infrastructure)

We are seeking a highly skilled Service Delivery Manager (Infrastructure) to join our team in San Francisco, CA. The ideal candidate will have a strong background in Linux and Dev Ops, with experience managing large, distributed teams and a deep understanding of ITIL-based service management.

• Strong hands‑on and leadership experience in Linux and Dev Ops.
• Broad exposure to Windows, Network, DBA, Storage & Backup platforms.
• Practical experience or working knowledge of AWS cloud services.
• Experience managing large, distributed onshore/offshore teams.
• Strong understanding of ITIL-based service management and delivery governance.
• Excellent stakeholder management and communication skills.
• Prior work experience at client or in client's industry.

• Lead and oversee Linux and Dev Ops platforms, ensuring high availability, performance, and security.
• Provide architectural and troubleshooting guidance for complex infrastructure issues.
• Own end‑to‑end delivery for assigned scope, including operations, escalations, and improvements.
• Ensure compliance with SLAs and KPIs across onshore and offshore teams.
• Provide oversight and coordination across multiple infrastructure towers.
• Support data center‑related audits, capacity planning, and infrastructure assessments.
• Serve as the primary onshore interface for customers and senior stakeholders.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.