Program Manager

Program Lead For Servicenow Implementation

We are seeking an experienced Program Lead to oversee the end-to-end implementation of Service Now across our organization. The ideal candidate will have a proven track record of successfully leading complex Service Now deployments, with a strong preference for experience in the utilities sector. This is a contract role requiring strategic leadership, cross-functional coordination, and hands-on program management expertise.

Key Responsibilities:

• Lead the full lifecycle of the Service Now implementation program, from planning and design through deployment and stabilization.
• Collaborate with stakeholders across IT, operations, and business units to define requirements, scope, and success criteria.
• Manage vendor relationships, including Service Now partners and system integrators.
• Develop and maintain detailed project plans, timelines, and budgets.
• Ensure alignment with enterprise architecture, security, and compliance standards.
• Drive change management, training, and communication strategies to support adoption.
• Monitor program performance, manage risks, and resolve issues proactively.
• Provide regular updates to executive leadership and key stakeholders.

Qualifications:

• 7+ years of experience in program or project management, with at least 3 years leading Service Now implementations.
• Deep understanding of Service Now modules such as ITSM, ITOM, CMDB, and HRSD.
• Strong leadership and stakeholder management skills.
• Experience managing cross-functional teams and third-party vendors.
• Excellent communication, organizational, and problem-solving skills.
• PMP, ITIL, or Service Now certifications are a plus.

Desired

Qualifications:

• Experience implementing Service Now in a utility or energy sector environment.
• Familiarity with regulatory and operational requirements specific to utilities.
• Knowledge of integration with legacy systems and data migration strategies.