Desktop Support - Windows​/Bloomberg

Desktop Support - Windows and Bloomberg Terminal

Location:

San Francisco, California (Onsite)

Employment Type:

Contract

Pay Range: $35-50

Role Overview

This role provides hands-on technical support to end users, ensuring the reliable operation of desktop systems, collaboration tools, mobile devices, and hardware. The position is centered on diagnosing and resolving technical issues, delivering exceptional customer service, and maintaining a stable and secure end-user computing environment, particularly within a financial services context.

Key Responsibilities

• Provide hardware support for laptops, desktops, mobile devices, docking stations, monitors, printers, and peripherals.
• Support conference room technology, including cameras, microphones, displays, and AV/collaboration systems.
• Manage software provisioning, application troubleshooting, account management, password resets, and access issues.
• Respond to service requests and incidents, documenting resolutions in the ticketing system and escalating complex issues as needed.
• Support finance or investment professionals, understanding the sensitivity and urgency required in that environment.
• Troubleshoot Windows OS issues, including system errors, performance degradation, driver conflicts, and application failures.
• Write and maintain Power Shell scripts to automate routine tasks and streamline support workflows.
• Support macOS users with OS-level troubleshooting, application errors, and device connectivity.

Required Qualifications

Technical

Skills:

• Experience supporting Windows 11 enterprise environments.
• Experience providing support for Bloomberg Terminal.
• Experience with troubleshooting complex Excel workbooks, financial modeling tools, and market research and trading platforms.
• Deep expertise in Dell hardware and financial software such as Bloomberg, MSCI, and Excel add-ins.
• Proficiency in writing and maintaining Power Shell scripts.
• Familiarity with supporting macOS environments.

What We're Looking For

This is a hands-on role requiring strong technical troubleshooting skills, clear communication, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate brings professionalism, a strong customer service orientation, and the ability to work both independently and collaboratively within an IT support team.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.