Help Desk Analyst

Help Desk Analyst

We are looking for a Help Desk Analyst to deliver on-site tier one technical assistance and dependable end-user support for a busy architecture environment in San Francisco, California. This is a contract position ideal for someone who enjoys solving day-to-day IT issues, maintaining smooth office technology operations, and providing a high level of service in a fast-moving workplace. The role requires a hands-on, detail-oriented individual who can communicate clearly, manage competing priorities, and contribute to a positive support experience for employees and teams.

This contract requires on-site between both the Oakland and San Francisco offices.

Responsibilities:

• Provide first-level technical support for hardware, software, and workplace technology issues, resolving incidents efficiently and escalating complex problems when needed.
• Manage service desk requests from intake through closure, ensuring timely follow-up, accurate updates, and strong customer service throughout the support process.
• Support Windows and Mac-based desktops and laptops by diagnosing user issues, performing basic troubleshooting, and restoring functionality with minimal disruption.
• Maintain user accounts and access within Active Directory, including routine updates, permissions support, and account-related assistance.
• Deliver on-site audio-visual and meeting room support to help presentations, conferences, and daily collaboration tools run smoothly.
• Assist with office technology operations across assigned work locations and provide remote support to additional teams when required.
• Coordinate device setup, workstation readiness, and general technical onboarding support for employees and contractors.
• Contribute to operational continuity by documenting recurring issues, tracking solutions, and helping improve support processes over time.