Senior Customer Success Manager, Looker

Google | San Francisco, CA;
Austin, TX;
Boulder, CO;
Irvine, CA;
Kirkland, WA;
Portland, OR;
San Diego, CA;
Sunnyvale, CA

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

You can choose one of the following locations:
San Francisco, CA;
Austin, TX;
Boulder, CO;
Irvine, CA;
Kirkland, WA;
Portland, OR;
San Diego, CA;
Sunnyvale, CA.

• Bachelor’s degree or equivalent practical experience.
• 10 years of customer-facing experience, driving customer development programs.
• Experience managing customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
• Experience driving digital development using Looker and managing initiatives across engineering, sales, support, and services.

• Master's degree in a management, technical or engineering field.
• Experience leading or managing project analytics, business intelligence, or data warehousing programs in enterprise organizations.
• Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
• Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem.
• Excellent communication, presentation, and program management skills.

• Collaborate with customers to identify success services that will accelerate the time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks, and metrics.
• Guide executive customer stakeholders through the changes needed to unlock the full value of Looker, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
• Engage with customer-facing Account teams and executives to develop tactical and technical plans that help customers achieve their business objectives.
• Act as a subject-matter expert in analytics and provide thought leadership to customers at executive and practitioner levels.
• Deliver ongoing technical guidance and expertise to customers, helping them effectively navigate and utilize the Looker platform and associated Google Cloud technologies.

US: $135000 - $196000 (USD) + 42.86% bonus target + equity + benefits.

Google is a proud equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

English proficiency is a requirement for all roles unless stated otherwise in the posting.