Implementation Manager

Overview

Infinitus is an AI communications platform that connects the entire healthcare system—any stakeholder, any channel, inbound and outbound—to deliver intelligent care that reduces patient anxiety, speeds treatment, and scales impact without stretching resources.

As an Implementation Manager on the Customer Enablement team, you will lead the technical delivery of AI agent and copilot solutions for Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor, and Provider clients. Your focus will be on system integrations and pilot implementations, guiding clients through configuration, integration, and adoption to achieve seamless, scalable outcomes.

• Lead Client Implementations & Pilots
  • Own end‑to‑end delivery for new client integrations and solution pilots.
  • Translate business use cases into detailed solution plans.
  • Lead implementations for integrations with client systems such as Salesforce, Electronic Medical Records (EMRs), and data platforms via APIs, CSVs, Smart on FHIR, and other standards.
  • Coordinate with Customer Enablement, internal engineering, and product teams to ensure timely, scalable integration rollouts.
• Project Management
  • Manage multiple concurrent client implementations with structured delivery methodology and clear communication.
  • Track milestones, risks, and deliverables to ensure predictable outcomes.
  • Capture learnings and contribute to continuous improvement of the implementation playbook.
• Client Engagement
  • Act as a consultative partner to Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor, and Provider clients, providing clear guidance on system capabilities, integration strategies, and best practices.
  • Lead technical client conversations and working sessions, representing Infinitus as a domain expert.
  • Support customers through design, build, QA, UAT, go‑Live, and hyper‑care cycles, proactively troubleshooting issues and ensuring client readiness for launch.

• 4–5 years of experience leading software implementation, technical consulting, or system integration for healthcare clients, ideally with SaaS platforms.
• Demonstrated ability to project‑manage and deliver client‑facing technical projects end to end.
• Strong agile and project management skills to deliver customer features in two‑week sprints.
• Hands‑on experience working with Salesforce or other CRM platforms.
• Exceptional verbal and written communication skills—able to bridge business and technical stakeholders.
• Analytical thinker with excellent problem‑solving skills and attention to detail.
• Comfortable working independently and juggling multiple fast‑paced projects in a startup environment.

• Experience working with or for pharmaceutical manufacturers or in life sciences technologies.
• Familiarity with Mule Soft or similar integration tools.
• Exposure to AI solutions, digital transformation, or automation in healthcare.
• Experience in data integrations with EMR or payor systems.

• Shape the future of healthcare automation with cutting‑edge AI.
• Work closely with the world’s top pharmaceutical brands.
• Collaborate with a mission‑driven team in a high‑growth, innovative environment.
• Enjoy flexibility, autonomy, and a remote‑first culture.
• Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area positions only).
• Competitive salary, equity, and 401(k).
• Wellness stipend & great benefits (medical, dental, vision).
• Generous PTO & parental leave.
• Bi‑annual offsites & a collaborative, mission‑driven culture.

Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.