Deskside Technician II

Deskside Technician II

San Francisco, CA

• Troubleshoot and repair hardware issues
• Handle urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions
• Perform preventive maintenance (e.g., lifecycle)
• Troubleshoot hardware issues on end‑user devices
• Use Service Now and manage ticket queue with follow‑up
• Escalate tickets that cannot be resolved to the appropriate desktop support or third‑party vendor
• Support critical projects involving hardware and/or high‑touch user experience
• Conduct comprehensive site hardware asset inventory
• Maintain consumable device inventory count
• Manage spare part and loaner pool
• Support IMACR/D requests
• Engage OEM for warranty repairs and follow up on status
• Escort OEM technicians onsite when needed
• Assist client with physical support for incidents related to network, datacenter, and other activities as requested
• Work on child tickets assigned by Level 2/3 client‑provided technical staff

• Knowledge of multiple manufacturers and operating systems
• Excellent troubleshooting capability
• Ability to work independently and as part of a team
• Ability to communicate technical information to technical audiences
• Excellent verbal and written communication skills
• Ability to complete assignments with minimal supervision
• Ability to search internally and externally for support information
• Customer‑oriented attitude
• Ability to travel locally and in‑state to support other sites, if applicable
• Valid driver’s license and proof of auto insurance, if travel is required
• Attendance and schedule adherence are required
• Capacity for continuous walking, bending, and lifting equipment sometimes up to 50 pounds, and engaging in labor‑related duties of connecting computer equipment
• Knows and applies fundamental concepts, practices, and procedures of the field of specialization
• 3+ years of experience with corporate deskside support, including strong emphasis on Windows, macOS, and corresponding applications
• Experience troubleshooting and replacing hardware on PCs, Mac laptops, and desktops
• Experience with Active Directory
• Experience deploying IT equipment (Windows, macOS)
• Experience imaging and staging PCs
• Experience managing equipment inventory and lifecycle
• Experience migrating end‑user data
• Experience moving in‑scope IT equipment, collecting and coordinating disposal of in‑scope IT equipment
• Experience facilitating third‑party vendor on‑site presence for onsite lifecycle management

• Work with brilliant minds, often within a global capacity
• Comprehensive benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and much more
• Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainings

$30.00 - $34.00