Success Architect - Slack

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Salesforce:
Salesforce is the number one AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Locations:
Chicago, Indianapolis, New York, San Francisco, Atlanta (Office‑Flexible, 3x per week)

• Technical design and governance are essential to integrating Slack with identity, security, data, AI, and system‑to‑system workflows cess Architects act as trusted technical advisors for our existing customer base and our partners on the Success team, leveraging broad technical and deep product expertise to amplify and extend adoption of Slack at our largest customers. All of which serves to ensure customers can deploy Slack quickly and effectively as mission critical infrastructure for the Enterprise.
• Architects educate customers about product features and automations, perform technical discovery & assessments to provide guidance on APIs and extensibility of Slack as a platform. They advise on practical applications of AI, and develop recommendations on architecture changes and integrations that drive adoption.
• Success Architects reduce enterprise risk and accelerate time‑to‑value by ensuring Slack is designed correctly in complex environments. In an ever changing technical landscape, we are seeking someone who understands technical capabilities but can blend that with customer facing pedigree to help customers move from challenge to deployable solution at pace with Slack.
• Understanding customer challenges and priorities and leveraging your expertise to portray avenues forward to drive business value through Slack.
• You facilitate customer‑facing workshops and discovery – often with our customer’s technical team to understand technical use‑cases, integration points and business outcomes.
• You will develop deep understanding of the technical specs for each Slack feature release to support questions from technical customer resources, and to demonstrate key features and bleeding‑edge use‑cases to business stakeholders.
• You are (or quickly become!) knowledgeable about how Slack integrates with other systems and apps, including:
  • Identity management
  • eDiscovery
  • Data loss prevention
  • Salesforce
  • Other SaaS products and internal systems
• Partner with customers to achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Slack.
• Proactively engage with Slack Product and Technical Support Teams, to address product feature/technical hurdles.
• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.
• Achieve key performance metrics and goals.

• 5+ years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in the SaaS or PaaS space.
• Sound understanding of at least one object oriented programming language such as Java, Java script, Node.js, SQL, Python.
• Interest, educational background, or delivery expertise in Generative AI technologies.
• Hands‑on proficiency with data exchanges and APIs.
• Not required but extra points if you have prior experience in developing Slack applications.
• You possess excellent written and verbal communication skills, with the ability to go a mile deep with technical customer resources or to describe the most basic capabilities to a business user.
• You have excellent presentation skills for presenting both business‑oriented…